Digital Customer Support Agent (Hybrid) — Email & Chat

Placements24; Gauteng; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund contributions

Professional development

Job summary

Placements24 is hiring a Digital Customer Support Agent in Soweto, Gauteng. This on-site/hybrid role serves as the first point of contact for customers, handling inquiries via digital channels and in person to ensure excellent service.

Full training is provided to help you build a career in customer care and foster customer loyalty. You will work in a dynamic retail environment, supporting product information, order processing, and basic troubleshooting while collaborating with team members to

Qualifications

• Entry-level role suitable for individuals starting in customer support.
• Strong communication skills, both written and verbal in English.
• Willingness to learn and adapt to new software and processes.

Responsibilities

• Handle inquiries via phone, email, and in-person at the service desk.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with placing orders, processing payments, and managing accounts.
• Troubleshoot and resolve basic customer issues; escalate complex cases.
• Maintain accurate customer records in the system and ensure data integrity.
• Follow company policies and contribute to a positive team environment.

Skills

Customer service

English proficiency

Digital literacy

Education

High school diploma

Tools

Helpdesk software

CRM systems

Job description

• What Digital Customer Support Agent Hybrid Ema...

Showing 111 Digital Customer Support Agent Hybrid Email Chat jobs in Soweto

Our client, a reputable retailer with a strong local presence, is seeking an energetic and customer-focused Customer Support Agent to join their team in Soweto, Gauteng . This is an excellent entry-level opportunity for individuals passionate about providing outstanding service and eager to build a career in customer relations. You will be the first point of contact for customers, assisting with product inquiries, order processing, and resolving basic support issues. The ideal candidate is friendly, patient, and possesses strong communication skills. We provide comprehensive training to ensure you have the skills and knowledge needed to succeed. This role is crucial in maintaining our client's reputation for excellent customer care and fostering customer loyalty. Your positive attitude will make a difference.

About the Role

Our client, a reputable retailer with a strong local presence, is seeking an energetic and customer-focused Customer Support Agent to join their team in Soweto, Gauteng . This is an excellent entry-level opportunity for individuals passionate about providing outstanding service and eager to build a career in customer relations. You will be the first point of contact for customers, assisting with product inquiries, order processing, and resolving basic support issues. The ideal candidate is friendly, patient, and possesses strong communication skills. We provide comprehensive training to ensure you have the skills and knowledge needed to succeed. This role is crucial in maintaining our client's reputation for excellent customer care and fostering customer loyalty. Your positive attitude will make a difference.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person at the service desk.
• Provide accurate information regarding products, services, pricing, and promotions.
• Assist customers with placing orders, processing payments, and managing their accounts.
• Troubleshoot and resolve basic customer complaints and issues efficiently.
• Escalate complex customer problems to supervisors or relevant departments.
• Maintain customer records and update information accurately in the company's systems.
• Adhere to company policies and procedures to ensure consistent service quality.
• Work collaboratively with team members to achieve departmental goals.
• Contribute to a positive and welcoming customer experience.

Requirements

• High school diploma or equivalent qualification.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Basic computer literacy and ability to learn new software systems.
• Patience, empathy, and a genuine desire to help customers.
• Ability to work effectively in a team environment and follow instructions.
• Previous customer service experience is advantageous but not required.
• Must be able to work from our retail location in Soweto, Gauteng .
• Eagerness to learn and develop skills in customer support.

Benefits

Our client offers a competitive entry-level salary, comprehensive on-the-job training, and opportunities for career advancement within the retail sector. Employees benefit from (mention typical retail benefits, e.g., staff discounts, basic health coverage, paid leave). This role is based in our busy store in Soweto , providing hands‑on experience and direct customer interaction. Join a supportive team that values teamwork and customer satisfaction, and be part of a company dedicated to serving the community in Gauteng .

About the Role

Our client is seeking an energetic and customer-focused Customer Support Agent to join their team in **Soweto, Gauteng**. This role is crucial for providing frontline support and ensuring that our clients' customers receive excellent service. You will be responsible for handling inquiries, resolving basic issues, and guiding customers through available services. This is an on‑site position, offering a stable work environment within the **Soweto** community. We are looking for individuals with strong communication skills, a positive attitude, and a dedication to helping others. Your role will be vital in maintaining customer satisfaction and contributing to the company's reputation in **Gauteng**.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in‑person interactions.
• Provide information about products, services, and company policies.
• Assist customers with basic troubleshooting and problem resolution.
• Escalate complex issues to senior support staff or relevant departments.
• Accurately document customer interactions and service requests in the system.
• Process customer orders, applications, or service requests as needed.
• Ensure a friendly and professional customer experience at all times.
• Follow all company procedures and guidelines.
• Contribute to maintaining a positive and collaborative team environment.
• Gather basic customer feedback on their experience.

Requirements

• Previous customer service experience is preferred but not essential; training will be provided.
• Excellent verbal communication skills and a friendly demeanor.
• Basic computer literacy and the ability to learn new software.
• Strong active listening skills and a patient approach to customer interactions.
• Ability to follow instructions and procedures accurately.
• Must be able to work on‑site in **Soweto, Gauteng**.
• High school diploma or equivalent.
• A willingness to learn and grow within the customer service field.
• Reliable and punctual with a strong work ethic.
• Team player mentality.

Benefits

• Competitive annual salary.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and training in digital support tools.
• A collaborative and dynamic team environment.
• Hybrid working arrangement offering flexibility.

About the Role

Our client is looking for an engaged and tech-savvy Customer Support Agent - Digital to join their vibrant team in Soweto . This role focuses on providing exceptional support through digital channels, including email, chat, and social media. You will be instrumental in assisting customers with inquiries, troubleshooting issues, and ensuring a positive online experience. Working within a hybrid model, you will contribute to maintaining our client's strong online presence and customer loyalty. This is a great opportunity for individuals passionate about digital communication and customer service to grow their careers within a supportive and forward-thinking organization located in the heart of Gauteng .

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via digital channels (email, chat, social media).
• Troubleshoot and resolve customer issues, providing clear and concise digital solutions.
• Document all customer interactions, inquiries, and resolutions accurately in the support system.
• Monitor social media channels for customer feedback and engagement opportunities.
• Escalate complex issues to appropriate departments or senior staff.
• Contribute to maintaining the company's brand voice and positive online reputation.

Requirements

• Previous experience in a customer support role, preferably with digital channels.
• Excellent written communication skills and a strong command of English.
• Familiarity with social media platforms and online communication etiquette.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage multiple conversations simultaneously.
• A proactive and helpful attitude towards customer inquiries.

Benefits