Digital Customer Support Agent (Hybrid) — Email & Chat

Placements24; Soweto; Ibrido; ZAR 180.000 - 240.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical aid

Retirement fund

Professional development

Hybrid work

Collaborative team

Descrizione del lavoro

Placements24 in Soweto is seeking a tech-savvy Customer Support Agent - Digital to help customers via email, chat and social media. You will handle inquiries, troubleshoot issues and ensure a positive online experience in a hybrid work environment.

The ideal candidate has strong written English, experience with CRM and helpdesk tools, and a proactive, customer‑focused mindset to support our online brand.

Competenze

• Prior experience in customer support, especially via digital channels.
• Excellent written English communication.
• Familiarity with social media platforms and online etiquette.
• Proficient with helpdesk software and CRM systems.
• Ability to multitask and manage multiple conversations.
• Proactive and helpful attitude toward customer inquiries.

Mansioni

• Respond promptly to inquiries via digital channels (email, chat, social media).
• Troubleshoot and resolve issues with clear digital solutions.
• Document interactions and resolutions in the support system.
• Monitor social media for feedback and engagement opportunities.
• Escalate complex issues to appropriate departments or senior staff.
• Support brand voice and online reputation.

Conoscenze

Digital customer support

Written English communication

Social media management

CRM software

Helpdesk tools

Multitasking

Customer-centric attitude

Strumenti

CRM software

Helpdesk tools

Descrizione del lavoro

Placements24 in Soweto is seeking a tech-savvy Customer Support Agent - Digital to help customers via email, chat and social media. You will handle inquiries, troubleshoot issues and ensure a positive online experience in a hybrid work environment.

The ideal candidate has strong written English, experience with CRM and helpdesk tools, and a proactive, customer‑focused mindset to support our online brand.