Customer Support Agent - Digital

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Professional development

Hybrid work

Collaborative team

Job summary

Placements24 in Soweto is seeking a tech-savvy Customer Support Agent - Digital to help customers via email, chat and social media. You will handle inquiries, troubleshoot issues and ensure a positive online experience in a hybrid work environment.

The ideal candidate has strong written English, experience with CRM and helpdesk tools, and a proactive, customer‑focused mindset to support our online brand.

Qualifications

• Prior experience in customer support, especially via digital channels.
• Excellent written English communication.
• Familiarity with social media platforms and online etiquette.
• Proficient with helpdesk software and CRM systems.
• Ability to multitask and manage multiple conversations.
• Proactive and helpful attitude toward customer inquiries.

Responsibilities

• Respond promptly to inquiries via digital channels (email, chat, social media).
• Troubleshoot and resolve issues with clear digital solutions.
• Document interactions and resolutions in the support system.
• Monitor social media for feedback and engagement opportunities.
• Escalate complex issues to appropriate departments or senior staff.
• Support brand voice and online reputation.

Skills

Digital customer support

Written English communication

Social media management

CRM software

Helpdesk tools

Multitasking

Customer-centric attitude

Tools

CRM software

Helpdesk tools

Job description

About the Role

Our client is looking for an engaged and tech-savvy Customer Support Agent - Digital to join their vibrant team in Soweto . This role focuses on providing exceptional support through digital channels, including email, chat, and social media. You will be instrumental in assisting customers with inquiries, troubleshooting issues, and ensuring a positive online experience. Working within a hybrid model, you will contribute to maintaining our client's strong online presence and customer loyalty. This is a great opportunity for individuals passionate about digital communication and customer service to grow their careers within a supportive and forward-thinking organization located in the heart of Gauteng .

Key Responsibilities

• Respond promptly and professionally to customer inquiries received via digital channels (email, chat, social media).
• Troubleshoot and resolve customer issues, providing clear and concise digital solutions.
• Document all customer interactions, inquiries, and resolutions accurately in the support system.
• Monitor social media channels for customer feedback and engagement opportunities.
• Escalate complex issues to appropriate departments or senior staff.
• Contribute to maintaining the company's brand voice and positive online reputation.

Requirements

• Previous experience in a customer support role, preferably with digital channels.
• Excellent written communication skills and a strong command of English.
• Familiarity with social media platforms and online communication etiquette.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage multiple conversations simultaneously.
• A proactive and helpful attitude towards customer inquiries.

Benefits

• Competitive annual salary.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and training in digital support tools.
• A collaborative and dynamic team environment.
• Hybrid working arrangement offering flexibility.