Digital Banking Advisor – Alternative Channels

FirstRand Bank Limited

Port Shepstone

Hybrid

ZAR 83,000 - 124,000

Full time

6 days ago

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Benefits offered by this job

Dynamic team environment

Career growth opportunities

Local market impact

Job summary

FirstRand Bank Limited in KwaZulu-Natal invites applications for a Customer Advisor in the Alternative Channel. The role focuses on delivering an exceptional customer experience, guiding clients to digital and self-service options, and identifying opportunities to grow the portfolio while complying with policy requirements.

The position is a 12-month hourly-rate contract at Pick ’n Pay Initiative sites, offering exposure to a dynamic team and local market impact for a trusted financial services

Qualifications

Minimum 12th grade education; FAIS-related qualification preferred.
Experience in customer-facing environments within financial services is desirable.
Ability to guide customers toward digital/self-service solutions while meeting sales targets.

Responsibilities

Build and maintain strong client relationships.
Provide exceptional customer experience and understand transactional needs.
Educate customers on banking platforms and self-service options.
Identify sales opportunities and contribute to portfolio growth.
Adhere to policies, processes and service standards.

Skills

Customer service

Communication skills

Relationship building

Sales skills

Digital & self-service guidance

Education

Grade 12 / NQF Level 4

Banking certification (FAIS)

Tools

CRM systems

Job description

The position is a 12-month hourly-rate contract at Pick ’n Pay Initiative sites, offering exposure to a dynamic team and local market impact for a trusted financial services

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