Digital Channels Advisor - Customer Experience

FirstRand Limited; Motherwell; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Limited, operating as FNB, seeks a customer-centric advisor for its Alternative Channel POP. The role focuses on delivering exceptional service, guiding customers to appropriate digital and self-service channels, and enabling tailored financial solutions.

This 12-month fixed-term contract emphasizes accuracy, compliance, and relationship-building, with opportunities to contribute to local market branding and customer satisfaction.

Qualifications

• Grade 12 / NQF Level 4 required.
• NQF Level 5 Certificate in Banking, Business Admin or Customer Service preferred.
• 1-3 years in customer-facing environments within financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and attentive to transactional needs.
• Educate customers on the correct banking platform for their needs.
• Identify sales opportunities and support portfolio growth.
• Ensure compliance with rules and processes and maintain attention to detail.

Skills

Excellent communication

Relationship-building

Persuasive selling

Digital & Self-Service guidance

Sales opportunity identification

Time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FirstRand Limited, operating as FNB, seeks a customer-centric advisor for its Alternative Channel POP. The role focuses on delivering exceptional service, guiding customers to appropriate digital and self-service channels, and enabling tailored financial solutions.

This 12-month fixed-term contract emphasizes accuracy, compliance, and relationship-building, with opportunities to contribute to local market branding and customer satisfaction.