Customer Experience & Digital Channels Advisor

FirstRand Bank India; Jeffreys Bay; On-site; ZAR 180,000 - 300,000; Full time

Job summary

FirstRand Bank India in Jeffreys Bay, South Africa, seeks a customer service professional to deliver an exceptional experience. You will understand customer needs, offer tailored product solutions, and direct customers to the most suitable service channels, including eChannels and self-service.

You will uphold ethical standards, apply Treating Customers Fairly principles, identify cross-sell opportunities, optimize channel usage, and help migrate customers to digital channels while supporting

Responsibilities

• Deliver exceptional customer experience by understanding customer needs and directing to the most suitable service channels (including eChannels and self-service).
• Converse with customers in an ethical manner and uphold Treating Customers Fairly (TCF) principles.
• Identify and cross-sell products aligned to customer needs.
• Maximize channel optimisation opportunities aligned to customer needs.
• Support cost containment and reduction through efficient interactions and process adherence.
• Migrate or encourage use of digital/self-service channels for customers.

Job description

FirstRand Bank India in Jeffreys Bay, South Africa, seeks a customer service professional to deliver an exceptional experience. You will understand customer needs, offer tailored product solutions, and direct customers to the most suitable service channels, including eChannels and self-service.

You will uphold ethical standards, apply Treating Customers Fairly principles, identify cross-sell opportunities, optimize channel usage, and help migrate customers to digital channels while supporting