Customer Advisor - Digital & Self-Service (12m Contract)

FirstRand Bank Limited; Ixopo; On-site; ZAR 83,000 - 165,000; Full time

Job summary

FirstRand Bank Limited is seeking a Customer Advisor for its Alternative Channel at the Pick ‘n Pay Initiative in South Africa. The role focuses on delivering exceptional service, guiding customers to digital and self-service options, and providing tailored financial solutions within FAIS guidelines.

The position requires strong communication, relationship-building, and sales-oriented capabilities, with a commitment to accuracy and compliance in a regulated environment.

Qualifications

• Excellent communication and relationship-building skills.
• Ability to guide customers toward digital and self-service channels.
• Ability to identify sales opportunities and support portfolio growth.
• High accuracy, discipline and adherence to processes.
• Strong organisational, planning and time-management capabilities.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by assisting customers and understanding needs.
• Educate customers on the correct banking platforms aligned with their needs.
• Explain processes in simple, clear terms and ensure regulatory compliance.
• Identify sales opportunities and support portfolio growth.
• Stay updated on product knowledge and industry trends.

Education

Grade 12

FAIS-recognised certificate

Customer service experience

Job description

FirstRand Bank Limited is seeking a Customer Advisor for its Alternative Channel at the Pick ‘n Pay Initiative in South Africa. The role focuses on delivering exceptional service, guiding customers to digital and self-service options, and providing tailored financial solutions within FAIS guidelines.

The position requires strong communication, relationship-building, and sales-oriented capabilities, with a commitment to accuracy and compliance in a regulated environment.