Diagnostician/Technical Representative X2 Global Grade 10

Barloworld Equipment (Pty) Ltd; Gauteng; On-site; ZAR 750,000 - 1,100,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd is seeking a Technical Analyst responsible for maintaining product health across the portfolio and supporting new product introductions. You will present issues to management and collaborate with artisans on complex troubleshooting of machines and components.

This role requires extensive experience, advanced Caterpillar certification, and strong reporting skills. You will deliver warranty support and short training sessions while ensuring timely product updates and

Qualifications

• Grade 12 / N3 education is required.
• Qualified Artisan with mechanic trades and Caterpillar Advance certification.
• Minimum 12 years post-apprentice experience, 5 years in field service.

Responsibilities

• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist artisans and TA’s with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Compile comprehensive condition and failure reports.
• Compile informative product issue reports and address to Service Engineering and management.
• Ensure latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Interact with SEENG and Caterpillar on product issues.
• Monitor product health
• Carry out field follow projects
• Remotely and physically troubleshoot complex failures on machines

Skills

Troubleshooting

Failure analysis

Report writing

Interpersonal skills

Planning and prioritizing

Business communication

Education

Grade 12 / N3

Qualified Artisan

Caterpillar Advance certification

Tools

Service Technician Workbench

Caterpillar systems

SIMSI / PIS / DSN websites

Job description

Key Outputs

• Ensure improved product health for all products in area of responsibility.
• Provide support for new product introduction.
• Present product issues to management.
• Assist artisans and TA’s with complex troubleshooting on machines and components.
• Do failure analysis on failed components and parts.
• Compile comprehensive condition and failure reports.
• Compile informative product issue reports and address to Service Engineering and management.
• Ensure latest product updates are shared, issued and executed.
• Provide expert technical support for Warranty resolution and 1 hour training sessions.
• Ensure effective self-management and performance ownership.
• Ensure resolution of product issues according to Service Letter guidelines.
• Negotiate with Caterpillar on Warranty issues.
• Interact with SEENG and Caterpillar on product issues.
• Monitor product health
• Carry out field follow projects
• Remotely and physically troubleshoot complex failures on machines

Qualification, Experience and Competencies

• Grade 12 / N3
• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic)
• Must have completed Caterpillar Advance certification.
• Minimum of 12 years post-apprentice/learner ship experience of which 5 years should be field service] (external candidates)
• Minimum of 3 years’ experience as a Technical Analyst.
• Exceptional knowledge of product operating systems, testing and adjusting, and troubles shooting.
• Exceptional trouble shooting, problem solving and failure analysis skills.
• Be able to compile accurate and professional reports (Failure and conditional)
• Understand impact of site severity conditions and how it impacts machine health.
• Demonstrated practical and theoretical knowledge transfer skills.
• Sound interpersonal relationship skills.
• Computer Literate (MS Office & Caterpillar systems)
• Familiar with the use of Service Technician Workbench
• Familiar with Caterpillar Websites (e.g. SIMSI, PIS, DSN, etc.)
• Business communication and presentation skills.
• Planning and prioritizing of tasks.
• Understand the BWE Quality system.