Service Supervisor Global Grade 10

Barloworld Equipment (Pty) Ltd; Bellville; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd in Bellville seeks a seasoned Caterpillar General Mechanic Supervisor to lead a team of artisans in maintaining and repairing earthmoving equipment. You will ensure outputs meet OEM guidelines and drive safety, quality, and productive efficiency.

The role requires a trade test qualification, 6+ years post-apprenticeship experience, and strong skills in problem solving, technical reporting, and customer interaction.

Qualifications

• Trade test qualification in relevant trade (e.g., Heavy Earthmoving, Diesel Mechanic).
• Minimum 6 years’ experience as Caterpillar General Mechanic post-apprenticeship or learnership.
• Minimum 4 years Caterpillar Component rebuild experience with troubleshooting exposure.
• Experience acting as a Supervisor, Team Leader, or Service Planner.
• Computer literacy (MS Office, SIS, ET, SAP, CRM) and good business writing skills.

Responsibilities

• Supervise a team of artisans and assistants in maintenance and repair of earthmoving equipment and components.
• Create a safe environment by completing daily risk assessments and toolbox inspections.
• Communicate effectively with team, management, and customers.
• Ensure service work complies with OEM guidelines and warranty policies.
• Daily sign-off of service reports and control of productive time.
• Order parts, quote repairs and rebuilds, and liaise with suppliers for outside work.

Skills

Leadership

Communication

Problem solving

Report writing

Computer literacy

Customer interaction

Education

Trade test qualification

Tools

SIS

SAP

CRM

Dyno/ Hydraulic test bench

Job description

Key Outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.


• Create a safe environment for all productive and non-productive employees by doing the following:
  
  
  
  • Ensure daily risk assessments are completed per artisan to control safety risks
  
  
  • Perform toolbox inspections
  
  
  
  


• Effectively communicate with team, management, and customers.


• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).


• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.


• Resolve internal and external customer queries.


• Reporting of team KPIs and prospects.


• Development, performance management, and training of the productive team.


• Performance management of team – Balance Scorecard Management.


• Competency development of team (including 1-hour training).


• On-the-job supervision.


• Maintain a high level of contamination control and housekeeping.


• Liaise with Service Management to ensure that all outputs are met.


• Ensure outputs of service audits are achieved.


• Support artisans with re-usability decisions and root cause analysis of component failures.


• Daily sign-off of service reports and controlling of productive time.


• Effective control of work in progress:
  
  
  
  • Initiating jobs
  
  
  • Quoting repairs and rebuilds
  
  
  • Ordering parts
  
  
  • Dealing with suppliers on outside work required
  
  
  • Booking of labour according to Caterpillar guidelines
  
  
  • Closing jobs once repairs and rebuilds are completed
  
  
  
  

Qualification, Experience and Competencies

• Trade Test qualified in relevant trade (e.g., Heavy Earthmoving, Diesel Mechanic).


• Minimum of 6 years’ experience as Caterpillar General Mechanic post-apprenticeship or learnership.


• Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post-qualification).


• Experience acting as a Supervisor, Team Leader, or performing duties as a Service Planner.


• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.


• Applicable product knowledge.


• Well familiar with failure analysis and re-usability guidelines on components.


• Experienced troubleshooting and problem-solving skills on Earthmoving Equipment Components.


• Well-embedded component-specific technical knowledge and skills.


• Familiar with Dyno and Hydraulic test bench operation and troubleshooting.


• Sound interpersonal and communication skills.


• Good technical report writing skills.


• Good experience on Caterpillar machine and product knowledge.


• Excellent technical, interpersonal, and leadership skills.


• Display leadership potential (part of DAPS) – able to achieve results utilizing team talent.


• Valid Driver’s License (Code B).


• Sound knowledge and experience of customer interaction.


• Competent in the Caterpillar re-usability guide process.


• Proven ability to produce technical reports.


• Understanding of OEM warranty systems, policies, and procedures.