Service Supervisor Global Grade 10

Barloworld Equipment; Bellville; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Barloworld Equipment South Africa is seeking a qualified supervisor to lead a team of artisans and assistants in maintaining and repairing earthmoving equipment. The role emphasizes safety, risk assessments, and adherence to OEM guidelines on service work.

You will manage warranties, customer queries, KPI reporting, and ongoing development of staff, including on-the-job training and performance management. A strong Caterpillar background and leadership skills are essential.

Qualifications

• Trade Test qualification in a relevant trade (e.g., Heavy Earthmoving, Diesel Mechanic).
• Minimum of 6 years’ experience as Caterpillar General Mechanic post-apprenticeship or learnership.
• Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post-qualification).
• Experience acting as a Supervisor, Team Leader, or performing duties as a Service Planner.

Responsibilities

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
• Create a safe environment for all productive and non-productive employees by doing daily risk assessments.
• Perform toolbox inspections and ensure service work complies with OEM guidelines.
• Apply warranty policies and procedures, including warranty decisions and warranty investigations.
• Resolve internal and external customer queries and report team KPIs and prospects.
• Development, performance management and training of the productive team, with regular on-the-job supervision.

Skills

Team leadership

Troubleshooting

Communication

Leadership

Technical reporting

Education

Trade Test qualification

Tools

MS Office

SIS

ET

SAP

CRM

Job description

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
• Create a safe environment for all productive and non-productive employees by doing the following:
• Ensure daily risk assessments are completed per artisan to control safety risks
• Perform toolbox inspections
• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
• Resolve internal and external customer queries.
• Reporting of team KPIs and prospects.
• Development, performance management, and training of the productive team.
• Performance management of team – Balance Scorecard Management.
• Competency development of team (including 1-hour training).
• On-the-job supervision.
• Maintain a high level of contamination control and housekeeping.
• Liaise with Service Management to ensure that all outputs are met.
• Ensure outputs of service audits are achieved.
• Support artisans with re-usability decisions and root cause analysis of component failures.
• Daily sign-off of service reports and controlling of productive time.
• Effective control of work in progress:
• Quoting repairs and rebuilds
• Ordering parts
• Dealing with suppliers on outside work required
• Booking of labour according to Caterpillar guidelines
• Closing jobs once repairs and rebuilds are completed

Key Outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.
• Create a safe environment for all productive and non-productive employees by doing the following:
• Ensure daily risk assessments are completed per artisan to control safety risks
• Perform toolbox inspections
• Effectively communicate with team, management, and customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.
• Resolve internal and external customer queries.
• Reporting of team KPIs and prospects.
• Development, performance management, and training of the productive team.
• Performance management of team – Balance Scorecard Management.
• Competency development of team (including 1-hour training).
• On-the-job supervision.
• Maintain a high level of contamination control and housekeeping.
• Liaise with Service Management to ensure that all outputs are met.
• Ensure outputs of service audits are achieved.
• Support artisans with re-usability decisions and root cause analysis of component failures.
• Daily sign-off of service reports and controlling of productive time.
• Effective control of work in progress:
• Initiating jobs
• Quoting repairs and rebuilds
• Ordering parts
• Dealing with suppliers on outside work required
• Booking of labour according to Caterpillar guidelines
• Closing jobs once repairs and rebuilds are completed

Qualification, Experience and Competencies

• Trade Test qualified in relevant trade (e.g., Heavy Earthmoving, Diesel Mechanic).
• Minimum of 6 years’ experience as Caterpillar General Mechanic post-apprenticeship or learnership.
• Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post-qualification).
• Experience acting as a Supervisor, Team Leader, or performing duties as a Service Planner.
• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.
• Applicable product knowledge.
• Well familiar with failure analysis and re-usability guidelines on components.
• Experienced troubleshooting and problem-solving skills on Earthmoving Equipment Components.
• Well-embedded component-specific technical knowledge and skills.
• Familiar with Dyno and Hydraulic test bench operation and troubleshooting.
• Sound interpersonal and communication skills.
• Good technical report writing skills.
• Good experience on Caterpillar machine and product knowledge.
• Excellent technical, interpersonal, and leadership skills.
• Display leadership potential (part of DAPS) – able to achieve results utilizing team talent.
• Valid Driver’s License (Code B).
• Sound knowledge and experience of customer interaction.
• Competent in the Caterpillar re-usability guide process.
• Proven ability to produce technical reports.
• Understanding of OEM warranty systems, policies, and procedures.