Service Supervisor Global Grade 10

Barloworld Equipment (Pty) Ltd; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Barloworld Equipment (Pty) Ltd in Cape Town seeks a seasoned Supervisor/Caterpillar General Mechanic to lead a team of artisans and assistants in maintenance and repair of earthmoving equipment and components. You will ensure safety, quality, and compliance with OEM guidelines.

Ideal candidates have a trade test in a relevant field and 6+ years post-apprenticeship experience, including component rebuild work and troubleshooting. Strong communication and leadership are essential for success.

Qualifications

• Trade test in relevant trade (e.g., Heavy Earthmoving, Diesel Mechanic).
• 6+ years post-apprenticeship experience as Caterpillar General Mechanic or similar.
• 4+ years Caterpillar Component rebuild experience with troubleshooting exposure.
• Experience acting as Supervisor/Team Leader or Service Planner.
• Computer literacy in MS Office, SIS, ET, SAP, CRM; strong business writing.

Responsibilities

• Supervise artisans and assistants in maintenance and repair of earthmoving equipment and components.
• Create a safe work environment by conducting daily risk assessments and toolbox inspections.
• Communicate effectively with the team, management, and customers.
• Ensure compliance with OEM guidelines and warranty policies.

Skills

Leadership

Team supervision

Problem solving

Communication

Reporting

Quality control

Safety awareness

Root cause analysis

Education

Trade Test in Heavy Earthmoving/Diesel Mechanic

Tools

MS Office

SIS

ET

SAP

CRM

Job description

Key Outputs

• Supervise a team of artisans and assistants in the maintenance and repair of earthmoving equipment and/or components.


• Create a safe environment for all productive and non-productive employees by doing the following:
  
  
  
  • Ensure daily risk assessments are completed per artisan to control safety risks
  
  
  • Perform toolbox inspections
  
  
  
  


• Effectively communicate with team, management, and customers.


• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).


• Apply warranty policies and procedures, including warranty decisions and service warranty investigation.


• Resolve internal and external customer queries.


• Reporting of team KPIs and prospects.


• Development, performance management, and training of the productive team.


• Performance management of team – Balance Scorecard Management.


• Competency development of team (including 1-hour training).


• On-the-job supervision.


• Maintain a high level of contamination control and housekeeping.


• Liaise with Service Management to ensure that all outputs are met.


• Ensure outputs of service audits are achieved.


• Support artisans with re-usability decisions and root cause analysis of component failures.


• Daily sign-off of service reports and controlling of productive time.


• Effective control of work in progress:
  
  
  
  • Initiating jobs
  
  
  • Quoting repairs and rebuilds
  
  
  • Ordering parts
  
  
  • Dealing with suppliers on outside work required
  
  
  • Booking of labour according to Caterpillar guidelines
  
  
  • Closing jobs once repairs and rebuilds are completed
  
  
  
  

Qualification, Experience and Competencies

• Trade Test qualified in relevant trade (e.g., Heavy Earthmoving, Diesel Mechanic).


• Minimum of 6 years’ experience as Caterpillar General Mechanic post-apprenticeship or learnership.


• Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post-qualification).


• Experience acting as a Supervisor, Team Leader, or performing duties as a Service Planner.


• Computer literate (MS Office, SIS, ET, SAP, CRM) and good business writing skills.


• Applicable product knowledge.


• Well familiar with failure analysis and re-usability guidelines on components.


• Experienced troubleshooting and problem-solving skills on Earthmoving Equipment Components.


• Well-embedded component-specific technical knowledge and skills.


• Familiar with Dyno and Hydraulic test bench operation and troubleshooting.


• Sound interpersonal and communication skills.


• Good technical report writing skills.


• Good experience on Caterpillar machine and product knowledge.


• Excellent technical, interpersonal, and leadership skills.


• Display leadership potential (part of DAPS) – able to achieve results utilizing team talent.


• Valid Driver’s License (Code B).


• Sound knowledge and experience of customer interaction.


• Competent in the Caterpillar re-usability guide process.


• Proven ability to produce technical reports.


• Understanding of OEM warranty systems, policies, and procedures.