Desktop Support Engineer - Western Cape

Boardroom Appointments; Wes-Kaap; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A specialist recruitment agency is seeking a Desktop Support Engineer for a contract position in Western Cape. Ideal candidates will have a Bachelor's degree in IT and 5 years of desktop support experience. Responsibilities include troubleshooting hardware and software issues, performing asset audits, and providing effective technical analysis. Strong communication skills are crucial as the role involves engagement with several stakeholders.

Qualifications

• 5 years of desktop support experience.
• Own, reliable vehicle required.
• Experience with advanced IT concepts such as server architecture and data center infrastructure.

Responsibilities

• Perform asset audit and stock count.
• Diagnose computer issues related to printing of store credit cards.
• Troubleshoot issues related to signature pads.

Skills

Communication skills

Problem-solving

Ability to learn new technologies

Education

Bachelor's degree in computer science, Information Technology or related field

Tools

Microsoft Windows

Apple Mac

Cisco networking

Job description

About the job Desktop Support Engineer - Western Cape

Contract position

• Bachelors degree in computer science, Information Technology or related field required
• 5 years Desktop Support experience
• Own, reliable vehicle
• Good communicator as there are several stakeholders to engage with (onsite store, Team Leader, IT vendor, WFS IT team)
• Experience with advanced IT concepts such as Cisco networking, WAN/LAN architecture, server architecture, data center infrastructure and security
• Must possess the ability to learn new technologies quickly and work independently

Responsibilities:

• Perform asset audit and stock count
• Diagnose computer issues related to printing of store and credit cards
• Troubleshoot issues related to signature pads
• Guidance or instructions will be provided by the IT team therefore specific knowledge of the card printer and signature pads not required
• Provides software support and troubleshooting on both Microsoft Windows and Apple Mac operating systems for a wide variety of applications, hardware, and software
• Conducts detailed and effective technical analysis in order to resolve issues related to support and maintenance