IT Technichian

ARCS; Wes-Kaap; On-site; ZAR 180,000 - 300,000; Full time

Job summary

ARCS in the Western Cape is seeking an experienced IT Support Specialist to provide end-user support for desktops, laptops, and mobile devices, while resolving hardware and software issues.

You will manage the full lifecycle of user endpoints, administer AD structures, support M365 services, and coordinate with senior stakeholders. The role requires travel between Cape Town and Stellenbosch offices and a proactive, team‑oriented approach.

Qualifications

• 2–4+ years' experience in a corporate IT support environment; professional services or legal sector is advantageous.
• Experience providing in-person and remote user support.
• Practical experience with Windows 10/11 and Microsoft 365.
• Experience with Windows Server, Hyper-V, and VMware.
• Strong knowledge of AD, Azure AD, DNS, DHCP, TCP/IP, and SMTP.
• Experience supporting Teams, SharePoint, Exchange, and Exchange Online.
• Willingness to travel between Cape Town and Stellenbosch offices.
• Valid driver's licence and own reliable transport.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Diagnose and resolve hardware and software problems by assessing business impact, prioritising incidents, conducting diagnostics, and recording issues and resolutions.
• Manage the complete lifecycle of user endpoints, from onboarding through to offboarding.
• Resolve Helpdesk requests with minimal supervision and own issues through to completion.
• Provide professional IT support to senior stakeholders, including directors and legal professionals.
• Troubleshoot Windows 10/11, Microsoft 365, and application-related issues.
• Support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with endpoint management, including Intune and device policies.
• Administer and support Active Directory, Azure AD, Group Policy, DNS, and DHCP.
• Provide user support for iManage/Filesite.
• Support VPN, Wi-Fi, LAN/WAN, and general network connectivity.
• Build, rebuild, replace, and maintain workstations as part of the device lifecycle.
• Apply and maintain IT security requirements, including endpoint protection and patching.
• Assist with user access reviews and IT aspects of employee offboarding.
• Encourage cybersecurity awareness and best practices among users.
• Maintain clear communication with users and the IT team throughout issue resolution.
• Keep ticket information, technical notes, and IT documentation accurate and up to date.
• Assist with IT asset management and stock control.
• Liaise with external vendors regarding repairs, warranties, and escalated matters.
• Share technical knowledge and contribute to team training and IT standards.
• Contribute to IT process improvements and user experience.
• Participate in after-hours or weekend standby support when required.
• Provide support across IT-related activities within the Western Cape.
• Work effectively across both office locations as required.

Skills

End-user IT support

Communication skills

Troubleshooting

Windows 10/11

Microsoft 365 awareness

Education

Grade 12

Microsoft Certification

CompTIA Certification

Tools

Windows Server

Hyper-V

VMware

Active Directory

Azure AD

DNS

DHCP

TCP/IP

SMTP

Teams

SharePoint

Exchange/Exchange Online

Intune

VPN/WiFi

SQL

Job description

Duties & Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Diagnose and resolve hardware and software problems by assessing business impact, prioritising incidents, conducting diagnostics, and recording issues and resolutions.
• Manage the complete lifecycle of user endpoints, from onboarding through to offboarding.
• Resolve Helpdesk requests with minimal supervision and take ownership of issues through to completion.
• Provide professional IT support to senior stakeholders, including directors and legal professionals.
• Troubleshoot Windows 10/11, Microsoft 365, and various application-related issues.
• Support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Assist with endpoint management, including Intune and applicable device policies.
• Administer and support Active Directory, Azure AD, Group Policy, DNS, and DHCP.
• Provide user support for iManage/Filesite.
• Support VPN, Wi-Fi, LAN/WAN, and general network connectivity.
• Build, rebuild, replace, and maintain workstations as part of the device lifecycle.
• Apply and maintain IT security requirements, including endpoint protection, patching, and access controls.
• Assist with user access reviews and the IT aspects of employee offboarding.
• Encourage cybersecurity awareness and appropriate security practices among users.
• Maintain clear communication with users and the IT team throughout the resolution of issues.
• Keep ticket information, technical notes, and other IT documentation accurate and up to date.
• Assist with IT asset management and stock control.
• Liaise with external vendors regarding equipment repairs, warranties, and escalated technical matters.
• Share technical knowledge and contribute to team training and agreed IT standards.
• Contribute to the improvement of IT processes, documentation, and the overall user experience.
• Participate in after-hours or weekend standby support when required.
• Provide support across IT-related activities within the Western Cape.
• Work effectively across both office locations as required.

Requirements

• Grade 12.
• 2-4+ years' experience in a corporate IT support environment; experience within a professional services or legal environment is advantageous.
• Experience providing both in-person and remote user support.
• Practical experience supporting Windows 10/11 and Microsoft 365.
• Experience with Windows Server, Hyper-V, and VMware.
• Strong understanding of Active Directory, Azure AD, DNS, DHCP, TCP/IP, and SMTP.
• Experience supporting Teams, SharePoint, Exchange, and Exchange Online.
• Working knowledge of network infrastructure and connectivity technologies, including LAN/WAN, Wi-Fi, and VPN.
• Working knowledge of endpoint security and patch management systems and applications.
• Working knowledge of SQL.
• Relevant IT certification(s), such as Microsoft or CompTIA, would be advantageous.
• Valid driver's licence and own reliable transport are required.
• Willingness and ability to travel between the Cape Town and Stellenbosch offices as part of the role.
• Friendly and helpful approach when assisting users.
• Strong interpersonal skills and the ability to work effectively with others.
• Competence using Microsoft applications for IT support, reporting, and documentation.
• Good written and verbal communication skills.
• Strong attention to detail and the ability to remain effective under pressure.
• Ability to work both independently and as part of a team.
• Good task prioritisation skills and the ability to respond promptly to requests.
• Willingness to learn, investigate issues independently, and find appropriate solutions.
• Ability to manage multiple tasks while maintaining good organisational and structured working practices.
• Ability to maintain confidentiality in all matters.