Desktop / IT Support Technician

Sasso Consulting; Cape Town; Vor Ort; ZAR 134.000 - 201.000; Vollzeit

Zusammenfassung

Sasso Consulting is seeking a technically skilled Desktop / IT Support Technician in Cape Town to provide first-line and second-line support, ensuring smooth operation of IT infrastructure.

The role covers troubleshooting hardware, software, network and user issues, with responsibilities spanning desktop support, hardware maintenance, VoIP, and IT documentation. 2+ years of experience preferred.

Qualifikationen

• Matric certificate or equivalent.
• IT qualification such as CompTIA A+, N+, IT Diploma or equivalent.
• 2+ years in desktop or IT support.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge: TCP/IP, DNS, DHCP, LAN.
• Experience with hardware installation and maintenance.
• Strong troubleshooting and customer service skills.

Aufgaben

• Provide desktop and remote technical support to employees.
• Install, configure and maintain computers, laptops and peripherals.
• Troubleshoot Windows OS and Microsoft 365 applications.
• Diagnose and resolve hardware, software and connectivity issues.
• Support LAN, Wi-Fi, routers, switches and network connectivity.
• Assist with user account administration, password resets and access permissions.
• Maintain printers, scanners, headsets and other office equipment.
• Support VoIP telephony and call centre systems where applicable.
• Maintain IT asset registers and technical documentation.
• Escalate complex issues to external providers when needed.
• Assist with system updates, backups and endpoint security.

Kenntnisse

Windows 10/11

Microsoft 365

TCP/IP

LAN troubleshooting

Hardware installation

Customer service

Remote support

VoIP systems

Active Directory (adv)

Ausbildung

CompTIA A+

CompTIA Network+

IT Diploma

Tools

IT ticketing systems

VoIP telephony systems

Jobbeschreibung

Job Overview We are looking for a technically skilled Desktop / IT Support Technician to provide first-line and second-line technical support to employees and ensure the smooth operation of the company's IT infrastructure.

Location: Cape Town, Western Cape

Salary: R12,000 – R18,000 per month

Employment Type: Permanent, Full-Time

Positions Available: 1

Job Overview

We are looking for a technically skilled Desktop / IT Support Technician to provide first-line and second-line technical support to employees and ensure the smooth operation of the company's IT infrastructure.

The successful candidate will troubleshoot hardware, software, network and user-related technical issues.

Key Responsibilities

• Provide desktop and remote technical support to employees.
• Install, configure and maintain computers, laptops and peripherals.
• Troubleshoot Windows operating systems and Microsoft Office applications.
• Diagnose and resolve hardware, software and connectivity issues.
• Support LAN, Wi-Fi, routers, switches and network connectivity.
• Assist with user account administration, password resets and access permissions.
• Maintain printers, scanners, headsets and other office equipment.
• Support VoIP telephony and call centre systems where applicable.
• Maintain IT asset registers and technical documentation.
• Escalate complex technical issues to external service providers when necessary.
• Assist with system updates, backups and endpoint security.

Minimum Requirements

• Matric certificate.
• Relevant IT qualification, such as CompTIA A+, N+, IT Diploma or equivalent.
• Minimum 2 years' experience in desktop or IT support.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge, including TCP/IP, DNS, DHCP and LAN troubleshooting.
• Experience with hardware installation and maintenance.
• Strong troubleshooting and customer service skills.
• Ability to work independently and prioritise technical support requests.

Advantageous

• Active Directory administration.
• Microsoft 365 administration.
• VoIP and call centre telephony systems.
• IT ticketing systems.
• Network troubleshooting and basic cybersecurity.

Package and Remuneration

R12,000 – R18,000 per month, dependent on experience and technical ability.