Desktop Support Team Lead

iLaunch; Cape Town; On-site; ZAR 320,000 - 520,000; Full time

Job summary

iLaunch is seeking a Desktop Support Team Lead to manage the daily operations of the desktop support team in Cape Town. You will lead and mentor staff, oversee hardware/software deployments, and drive project initiatives.

The role requires 5+ years in desktop support with leadership experience, strong Windows/macOS skills, and familiarity with AWS/Azure cloud platforms and security/compliance frameworks. Competitive salary offered.

Qualifications

• 5+ years hands-on desktop support, with at least 2 in a leadership role.
• Strong Windows and macOS administration.
• Cloud experience with AWS and Azure.
• Certifications: CompTIA A+, Microsoft Modern Desktop Administrator Associate, A+, N+.
• Diploma/Degree advantageous for the role.

Responsibilities

• Lead and mentor the desktop support team.
• Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
• Lead desktop-related projects, including software rollouts and infrastructure upgrades.
• Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
• Perform routine system maintenance, deploy updates, and assist with new technology implementations.
• Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
• Monitor system performance, identify recurring issues, and suggest process improvements.

Skills

Leadership

Desktop support

Mentoring

Project coordination

Education

Matric/Grade 12

Diploma/Degree advantageous

Tools

Windows

macOS

AWS

Azure

Job description

Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team.

Responsibilities

• Lead and mentor the desktop support team
• Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
• Lead desktop-related projects, including software rollouts and infrastructure upgrades.
• Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
• Perform routine system maintenance, deploy updates, and assist with new technology implementations.
• Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
• Monitor system performance, identify recurring issues, and suggest process improvements.

Requirements

• Matric / Grade 12
• Tertiary Qualification - Diploma/Degree advantageous
• Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+ and N+
• Minimum of 5 years hands-on desktop support experience, with at least 2 years in a leadership or team lead role
• Proficient in Windows and macOS operating systems
• Experience with cloud platforms such as AWS and Azure.
• Knowledge of endpoint security and financial compliance frameworks.