Desktop Assessor

Red Ember Recruitment (PTY) Ltd; Kraaifontein; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Red Ember Recruitment is seeking a Desktop Assessor for a client based in Tygervalley, Cape Town. You will assess and validate motor and non-motor insurance claims via desktop evaluations, determine damage extent, prepare repair estimates and ensure fair claim outcomes.

Role requires 3+ years in short-term insurance claims, with desktop assessment/moderation experience and knowledge of SLAs. RE5 or similar qualifications are advantageous.

Qualifications

• Minimum 3 years' short-term insurance claims experience.
• Minimum 3 years' experience in motor and/or non-motor desktop assessing or moderation within the insurance industry.
• Sound understanding of short-term insurance policies, claims processes and SLAs.

Responsibilities

• Conduct desktop assessments of vehicles and damaged buildings to determine the extent of damage and validity of claims.
• Assess mechanical, structural and cosmetic damage to identify necessary repairs.
• Prepare detailed repair cost estimates, including labour, parts and material expenses.
• Compare repair costs against the vehicle's pre-accident market value to determine economic repair viability.
• Compile detailed assessment reports and recommendations for claims processing.
• Communicate repair requirements, negotiate costs and monitor the quality of completed repairs.
• Identify potential inflated claims, staged accidents and fraudulent activities.
• Verify that repairs comply with industry standards and safety regulations.

Skills

Attention to detail

Analytical thinking

Communication

Education

Grade 12 (Matric)

NQF Level 4 insurance qualification or equivalent

RE5 qualification

Tools

Ubuntex

Building rate guides

Job description

Red Ember Recruitment is currently recruiting for a Desktop Assessor on behalf of our client, based in Tygervalley, Cape Town.

The successful candidate will be responsible for assessing and validating motor and non-motor insurance claims through desktop evaluations of vehicle and property damage. The role involves determining the extent of damage, preparing accurate repair estimates, ensuring fair claim outcomes and maintaining compliance with insurance standards and pricing guidelines.

• Conduct desktop assessments of vehicles and damaged buildings to determine the extent of damage and validity of claims.
• Assess mechanical, structural and cosmetic damage to identify necessary repairs.
• Utilise specialised tools and software to document and quantify damage, including Ubuntex and building rate guides.
• Prepare detailed repair cost estimates, including labour, parts and material expenses.
• Compare repair costs against the vehicle's pre-accident market value to determine economic repair viability.
• Consider depreciation, wear and tear, and existing damage when conducting assessments.
• Compile detailed assessment reports and recommendations for claims processing.
• Communicate repair requirements, negotiate costs and monitor the quality of completed repairs.
• Identify potential inflated claims, staged accidents and fraudulent activities.
• Cross-check claim details against supporting evidence to ensure accuracy and legitimacy.
• Determine whether vehicles should be classified as total losses based on repair costs versus market value.
• Recommend appropriate salvage or disposal actions for written-off vehicles.
• Verify that repairs comply with industry standards and safety regulations.
• Provide technical advice to brokers and claimants regarding repair feasibility, cost-effectiveness and safety considerations.
• Recommend alternative repair solutions, including second-hand parts and cost-effective repair methods.
• Manage repair escalations, rectification of repairs and vendor compliance.

Requirements

• Grade 12 (Matric) / Relevant insurance qualification (NQF Level 4 or equivalent).
• Minimum 3 years' short-term insurance claims experience.
• Minimum 3 years' experience in motor and/or non-motor desktop assessing or moderation within the insurance industry.
• Sound understanding of short-term insurance policies, claims processes and service-level agreements (SLAs).

Advantageous

• RE5 qualification
• Class of Business in Short-Term Insurance.