Motor Claims Assessor: Damage Estimator & Negotiator

Santam Insurance; Cape Town; In loco; ZAR 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

Santam Insurance in Cape Town is seeking a Motor Desktop Assessor to join the Motor Claims department. You will determine the quantum and merit of motor claims by conducting investigations, validating event details, negotiating with clients, and settling within policy thresholds.

Responsibilities include assessing damage via images and reports, deciding repair versus replace, maintaining estimating accuracy, meeting turnaround targets, and ensuring policy compliance.

Competenze

• Matric / Grade 12 is required.
• Mechanical/Automotive qualification or equivalent is required.
• VDQGBSA membership is recommended.
• Abuntex / Audatex training is advantageous.

Mansioni

• Assess motor claims by investigating and verifying events with the loss.
• Determine repair vs. replacement decisions that are technically sound and cost-efficient.
• Maintain high estimating accuracy and minimize claim leakage.
• Achieve agreed turnaround times and productivity targets.
• Ensure compliance with policies, regulations, and governance requirements.
• Detect and escalate potential fraud indicators where appropriate.
• Deliver excellent service to customers, brokers, and internal stakeholders.
• Contribute to improved outcomes through learning and process improvements.

Conoscenze

Negotiation

Telephonic communication

Conflict handling

Time management

Communication

Formazione

Matric / Grade 12

Mechanical/Automotive qualification

VDQGBSA membership

Abuntex / Audatex trained

Strumenti

Abuntex

Audatex

Descrizione del lavoro

Santam Insurance in Cape Town is seeking a Motor Desktop Assessor to join the Motor Claims department. You will determine the quantum and merit of motor claims by conducting investigations, validating event details, negotiating with clients, and settling within policy thresholds.

Responsibilities include assessing damage via images and reports, deciding repair versus replace, maintaining estimating accuracy, meeting turnaround targets, and ensuring policy compliance.