Desktop Assessor

PTY; Durbanville; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Red Ember Recruitment (PTY) Ltd in Durbanville, South Africa, seeks a Desktop Assessor to evaluate motor and non-motor insurance claims via desktop case reviews. You will quantify damage, prepare repair estimates and advise on claim outcomes.

The role requires at least three years of short-term insurance claims experience, with expertise in vehicle and property damage assessments, SLAs and compliance with industry standards.

Qualifications

• Minimum 3 years' short-term insurance claims experience.
• Minimum 3 years' experience in motor and/or non-motor desktop assessing or moderation within the insurance industry.
• Sound understanding of short-term insurance policies, claims processes and SLAs.

Responsibilities

• Conduct desktop assessments of vehicles and damaged buildings to determine the extent of damage and validity of claims.
• Assess mechanical, structural and cosmetic damage to identify necessary repairs.
• Prepare detailed repair cost estimates, including labour, parts and material expenses.
• Compare repair costs against the vehicle's pre-accident market value to determine economic repair viability.
• Compile detailed assessment reports and recommendations for claims processing.
• Provide technical advice to brokers and claimants regarding repair feasibility and safety considerations.

Skills

Short-term insurance claims experience

Desktop assessing

Insurance moderation

Ubuntex

Tools

Ubuntex

Building rate guides

Job description

Red Ember Recruitment (PTY) Ltd | Permanent

Desktop Assessor

Durbanville, South Africa

Red Ember Recruitment is currently recruiting for a Desktop Assessor on behalf of our client, based in Tygervalley, Cape Town.

The successful candidate will be responsible for assessing and validating motor and non-motor insurance claims through desktop evaluations of vehicle and property damage. The role involves determining the extent of damage, preparing accurate repair estimates, ensuring fair claim outcomes and maintaining compliance with insurance standards and pricing guidelines.

• Conduct desktop assessments of vehicles and damaged buildings to determine the extent of damage and validity of claims.
• Assess mechanical, structural and cosmetic damage to identify necessary repairs.
• Utilise specialised tools and software to document and quantify damage, including Ubuntex and building rate guides.
• Prepare detailed repair cost estimates, including labour, parts and material expenses.
• Compare repair costs against the vehicle's pre-accident market value to determine economic repair viability.
• Consider depreciation, wear and tear, and existing damage when conducting assessments.
• Compile detailed assessment reports and recommendations for claims processing.
• Communicate repair requirements, negotiate costs and monitor the quality of completed repairs.
• Identify potential inflated claims, staged accidents and fraudulent activities.
• Cross-check claim details against supporting evidence to ensure accuracy and legitimacy.
• Determine whether vehicles should be classified as total losses based on repair costs versus market value.
• Recommend appropriate salvage or disposal actions for written-off vehicles.
• Verify that repairs comply with industry standards and safety regulations.
• Provide technical advice to brokers and claimants regarding repair feasibility, cost-effectiveness and safety considerations.
• Recommend alternative repair solutions, including second-hand parts and cost-effective repair methods.
• Manage repair escalations, rectification of repairs and vendor compliance.
  

Requirements

• Minimum 3 years' short-term insurance claims experience.
• Minimum 3 years' experience in motor and/or non-motor desktop assessing or moderation within the insurance industry.
• Sound understanding of short-term insurance policies, claims processes and service-level agreements (SLAs).

Advantageous

• Class of Business in Short-Term Insurance.