Department Supervisor - Tools Department

Brights; Wes-Kaap; Sur place; ZAR 360 000 - 540 000; Plein temps

Résumé du poste

Brights in South Africa seeks a department supervisor to oversee daily operations, monitor housekeeping and merchandising, and report to the Department Manager to meet sales targets while ensuring customer satisfaction.

You will schedule staff, manage stock accuracy and returns, conduct performance reviews, and train team members on product knowledge and procedures to promote growth and efficiency in a hardware environment.

Qualifications

• Matric or equivalent.
• Brights Leadership Training completed.
• Brights Induction (Service Excellence) completed.
• 2+ years in a similar role in hardware retail.
• Experience in tools department and stock management.
• Certificate in merchandising is preferred.
• Knowledge of internal procedures and returns policy.

Responsabilités

• Ensure smooth running of the department and adherence to SOPs.
• Plan work schedules, daily registers, and attendance.
• Monitor housekeeping, merchandising, and stock checks.
• Lead weekly sales meetings and staff training.
• Review performance and nominate staff for awards.
• Manage disciplinary actions and dispute resolutions.
• Oversee returns policy and CFC-related processes.
• Prepare weekly and monthly department reports.

Connaissances

Staff management

Merchandising

Stock management

Disciplinary handling

Dispute resolution

Communication

Time management

Organisational skills

Confidentiality

Office software

Formation

Matric or equivalent

Brights Leadership Training

Brights Induction (Service Excellence)

Intermediate level merchandising certificate

Inhouse return p/m2 standard

Chairing disciplinary enquiry would be an advantage

Dispute management & Prevention training

Product and Stock Management knowledge

Internal procedural knowledge

Outils

Microsoft Office (Excel, Word, Outlook)

Description du poste

Purpose:

The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
  
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 2 Years minimum experience in a similar role
• 3 Years’ experience in the hardware environment
• Must have previous experience in Tools department
  
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.