Department Supervisor - Building Department

Brights; Wes-Kaap; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Brights is seeking a department supervisor to ensure smooth operation, drive sales targets, and maintain housekeeping standards in the hardware environment.

You will oversee staff performance, plan work schedules, monitor time and attendance, and conduct reviews for awards and promotions while training team members on product knowledge and procedures. This role emphasizes discipline, reliability, and strong communication.

Qualifications

• Matric or equivalent qualification.
• Brights Leadership Training completed.
• Brights Induction (Service Excellence) completed.
• Intermediate merchandising certificate or equivalent qualification.

Responsibilities

• Ensure smooth running of the department and weekly reporting to the Department Manager.
• Adhere to standard operating procedures and manage staff assignments.
• Plan work schedules, time and attendance, and monitor overtime.
• Conduct performance reviews and recognitions; nominate staff for awards.
• Train staff on product knowledge and procedures; monitor housekeeping and stock areas.
• Oversee stock handling, returns policy, and floor area allocation.
• Submit weekly/monthly reports; enforce disciplinary code when needed.
• Conduct regular staff meetings and drive customer service excellence.

Skills

Leadership

Staff management

Planning

Time management

Organising

Communication

Sales/Merchandising

Microsoft Office

Discipline

Problem solving

Education

Matric

Leadership Training

Induction (Service Excellence)

Merchandising certificate

Job description

Purpose: The purpose of this job is to ensure the smooth running of the department, through weekly evaluations and reporting it to the Department Manager. This is to ensure that sales targets are met and that housekeeping standards are maintained, in addition providing excellent customer service ensuring customer satisfaction. This will include overseeing all staff and the productivity of the department resulting in promoting the business therefore creating sustainable growth and profit margins

KEY RESPONSIBILITIES:

• Ensure smooth running of the department
• Make sure that standard operating procedures in department are adhered to
• Assign staff to specific areas and duties and monitor staff uniforms
• Facilitate departmental sales meetings
• Conduct regular inspections with regards to the departments housekeeping, isles, merchandising and uniforms
• Ensure price updates are done timeously
• Monitor returns of faulty / damaged stock and breakages, keep CFC book up to date by monitoring reversals, follow up on repairs and quotations
• Submission of weekly and monthly reports to superior
• Plan and prepare work schedules, daily registers and time and attendance of staff, including leave queries, manage overtime
• Conduct Performance reviews and evaluations in order to nominate staff for awards and promotions
• Train all new and old staff members (product knowledge and procedures)
• Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns)
• Implement company returns policy, i.e. returned stock should be allocated to an area with CFC note attached
• Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets
• Enforce disciplinary code of company and apply discipline
• Participate in perpetual stock takes
• Ensure housekeeping of work area
• Perform any work related tasks as delegated by superior

REQUIREMENTS:

• Matric or equivalent
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• 2 Years minimum experience in a similar role
• 3 Years’ experience in the hardware environment
• Must have previous experience in Building department
• Intermediate level merchandising certificate
• Inhouse return p/m2 standard
• Chairing disciplinary enquiry would be an advantage
• Dispute management & Prevention training
• Product and Stock Management knowledge
• Internal procedural knowledge
• Ability to meet deadlines under pressure
• Ability to act professional and maintain confidentiality
• Ability to communicate effectively (verbal & written)
• Planning, time management & organising skills
• Monitoring & evaluation skills
• Microsoft office (Internet, E-mails, Word & Excel)

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.