Delivery Supervisor - WhatJobs Direct (Mossel Bay)

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary with performanceBON

Company vehicle or travel allowance

Medical aid and pension fund

Job summary

Placements24 is seeking a Delivery Supervisor to oversee local delivery operations in Mossel Bay. The role blends on-site leadership with remote administrative tasks to ensure efficient, timely service for customers in the Mossel Bay area and surrounds.

You will lead a team of delivery drivers, optimize routes, monitor performance, and collaborate with warehousing and sales to maintain high service standards. A strong leader with logistics and customer service experience is essential.

Qualifications

• Proven experience in a supervisory or management role within logistics or delivery services.
• Valid driver's license (Code 10 preferred).
• Excellent knowledge of the Mossel Bay area and surrounding regions.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in route planning software and delivery management systems.
• Ability to balance on-site supervision with remote coordination tasks.

Responsibilities

• Supervise and manage a team of delivery drivers, providing guidance, training, and performance evaluations.
• Plan, schedule, and optimize daily delivery routes to ensure efficiency and punctuality.
• Monitor delivery performance, track driver progress, and address deviations in real-time.
• Ensure all deliveries are handled professionally and meet customer expectations for quality and timeliness.
• Conduct regular vehicle inspections and ensure safety compliance and maintenance schedules.
• Manage inventory of delivery materials and supplies.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and effectively.
• Collaborate with warehouse and sales teams to coordinate smooth logistics operations.
• Generate reports on delivery performance, KPIs, and operational costs.
• Maintain a safe working environment for the delivery team.

Skills

Delivery supervision

Team leadership

Route planning

Logistics software

Job description

About the Role

Our client, a dynamic retail distribution company operating in Mossel Bay, Western Cape , is seeking a motivated and experienced Delivery Supervisor to oversee their local delivery operations. This hybrid role requires a blend of on-site leadership and remote administrative tasks, focusing on ensuring efficient, timely, and professional delivery services to customers in the Mossel Bay area and its surrounds. The ideal candidate will possess strong leadership qualities, excellent organizational skills, and a deep understanding of logistics and customer service. You will be responsible for managing a team of delivery drivers, optimizing delivery routes, monitoring performance, and maintaining high standards of service. This is a crucial position for ensuring customer satisfaction and operational efficiency. The role offers a blend of on-field engagement and office-based coordination, providing a dynamic work environment for a proactive individual.

Key Responsibilities

• Supervise and manage a team of delivery drivers, providing guidance, training, and performance evaluations.
• Plan, schedule, and optimize daily delivery routes to ensure efficiency and punctuality.
• Monitor delivery performance, track driver progress, and address any deviations or issues in real-time.
• Ensure all deliveries are handled professionally and meet customer expectations for quality and timeliness.
• Conduct regular vehicle inspections and ensure compliance with safety regulations and maintenance schedules.
• Manage inventory of delivery materials and supplies.
• Handle customer inquiries, complaints, and feedback, resolving issues promptly and effectively.
• Collaborate with warehouse and sales teams to coordinate smooth logistics operations.
• Generate reports on delivery performance, KPIs, and operational costs.
• Maintain a safe working environment for the delivery team.

Requirements

• Proven experience in a supervisory or management role within logistics or delivery services.
• A valid driver's license (Code 10 preferred).
• Excellent knowledge of the Mossel Bay area and surrounding regions.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in route planning software and delivery management systems.
• Ability to manage a team effectively and motivate performance.
• Problem-solving skills and the ability to make sound decisions under pressure.
• Good organizational and time management skills.
• Experience with stock management and basic administrative tasks.
• Ability to balance on-site supervision with remote coordination tasks.

Benefits

• Hybrid work model offering flexibility between home and office.
• Competitive salary and potential performance bonuses.
• Opportunity to lead a key operational team in a growing company.
• Training and development opportunities for leadership skills.
• Company vehicle or travel allowance for operational duties.
• Access to company benefits including medical aid and pension fund.