Debt Collection Client Services Consultant

Ubuntu Resource Management; Gauteng; On-site; ZAR 420,000 - 720,000; Full time

Job summary

Ubuntu Resource Management Roodepoort seeks a Debt Collection Client Services Consultant to act as a strategic advisor, delivering practical recommendations and management support on portfolio growth and risk management. The role focuses on strengthening commercial processes, client acquisition and retention, and performance monitoring across client portfolios.

You will review existing contracts, assist with tenders, and help develop value propositions while aligning with regulatory requirements

Qualifications

• Experience in debt collection and client services advisory.
• Ability to identify opportunities for revenue growth and efficiency.
• Strong strategic planning and risk assessment capabilities.

Responsibilities

• Provide strategic client advisory for sustainability and growth.
• Support development and review of business strategies with senior leadership.
• Review contracts from commercial and risk perspectives and assist with tenders.
• Develop service offerings, value propositions, and client-management strategies.
• Review and improve compliance practices and regulatory reporting.
• Identify bottlenecks in collections processes and propose operational improvements.
• Prepare monthly business performance reports and action plans.

Skills

Debt collection

Client advisory

Strategic planning

Performance monitoring

Job description

Job Opportunity - Debt Collection Client Services Consultant

Location: Roodepoort

1. PURPOSE OF THE CONSULTING ENGAGEMENT

The consultant will act as a strategic client advisor, providing practical recommendations, management support and specialist input on matters affecting the sustainability and growth of the business.

2. SCOPE OF SERVICES

A. Strategic Business Support

The consultant will provide strategic support on:

• Business growth and expansion opportunities
• Assessing current portfolios and new portfolios
• Strategic planning and guidance on client portfolio.
• Development and review of business strategies alongside the Executive head of commercial services.
• Performance improvement initiatives alongside the Executive head of commercial services.
• Identification of new revenue opportunities.

B. Commercial Support

Support will include:

• Implement and support strengthening of commercial processes.
• Implement Client acquisition and retention strategies.
• Review of client service standards and report back to Executive head of commercial services
• Assistance with commercial proposals and tenders.
• Development of service offerings and value propositions.
• Review of client contracts from a commercial and risk perspective.
• Implementation of key client-management strategies.

C. Compliance & Regulatory Support

• Review of existing compliance practices.
• Identification of compliance gaps.
• Review of internal policies and procedures.
• Compliance reporting recommendations.
• Assistance with preparing for client compliance reviews and audits.

D. Operational Performance

• Review of collection processes in relation to the client’s portfolio.
• Identification of process bottlenecks.
• Review of productivity indicators.
• Development and refinement of clients KPIs.
• Recommendations relating to call-centre and collections performance.
• Operational improvement initiatives.

E. Management Reporting & Performance Monitoring

• Collection performance reports.
• Revenue and productivity indicators.
• Risk and compliance reports.

G. Policy & Procedure Development

• Performance-management frameworks.

H. Tender & Business Development Support

• Tender-readiness assessments.
• Review of tender requirements.

3. MONTHLY DELIVERABLES

• Business performance.
• Strategic priorities.
• Commercial opportunities.
• Compliance and risk matters.
• Operational concerns.
• Required interventions.

Monthly Action Plan

• Priority matters.
• Recommended actions.
• Key risks or dependencies.

Monthly Report

• Key observations.
• Progress against priorities.
• Recommendations.
• Outstanding actions.
• Strategic opportunities.

4. CONSULTING ACCESS

• Telephone consultation.
• Review of agreed business documentation.
• Strategic brainstorming and problem-solving.
• Consulting support will be prioritised according to business urgency and the agreed monthly workplan.