Debt Collection Client Services Consultant

Ubuntu Resource Management; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Ubuntu Resource Management is seeking a strategic consulting partner in Johannesburg to advise on growth, client portfolios, and revenue opportunities. The engagement focuses on strategic planning, commercial support, governance, and performance improvement across operations, contracts, and risk management.

The consultant will provide monthly strategic reviews, action plans, and high-level reporting to monitor progress, identify risks, and recommend interventions to drive sustainable business

Job description

1. PURPOSE OF THE CONSULTING ENGAGEMENT

The consultant will act as a strategic client advisor, providing practical recommendations, management support and specialist input on matters affecting the sustainability and growth of the business.

2. SCOPE OF SERVICES

A. Strategic Business Support

The consultant will provide strategic support on:

Business growth and expansion opportunities

Assessing current portfolios and new portfolios

Strategic planning and guidance on client portfolio.

Development and review of business strategies alongside the Executive head of commercial services.

Performance improvement initiatives alongside the Executive head of commercial services.

Identification of new revenue opportunities.

B. Commercial Support

Support will include:

Implement and support strengthening of commercial processes.

Implement Client acquisition and retention strategies.

Review of client service standards and report back to Executive head of commercial services.

Assistance with commercial proposals and tenders.

Development of service offerings and value propositions.

Review of client contracts from a commercial and risk perspective.

Implementation of key client-management strategies.

C. Compliance & Regulatory Support

The consultant will provide high-level compliance and regulatory guidance relevant to the company's operations, including:

Review of existing compliance practices.

Identification of compliance gaps.

Review of internal policies and procedures.

Compliance reporting recommendations.

Assistance with preparing for client compliance reviews and audits.

D. Operational Performance

Consulting support will focus on improving operational efficiency and collection performance through:

Review of collection processes in relation to the clients portfolio.

Identification of process bottlenecks.

Review of productivity indicators.

Development and refinement of clients KPIs.

Recommendations relating to call-centre and collections performance.

Operational improvement initiatives.

E. Management Reporting & Performance Monitoring

The consultant may assist management with the development and review of:

Collection performance reports.

Client performance reports.

Revenue and productivity indicators.

Risk and compliance reports.

G. Policy & Procedure Development

Where required within the agreed monthly scope, the consultant may assist with drafting, reviewing or improving:

Performance-management frameworks.

H. Tender & Business Development Support

The consultant may provide strategic assistance with:

Tender-readiness assessments.

Tender strategy.

Review of tender requirements.

3. MONTHLY DELIVERABLES

One structured strategic review with management to assess:

Business performance.

Current challenges.

Strategic priorities.

Commercial opportunities.

Compliance and risk matters.

Operational concerns.

Required interventions.

Monthly Action Plan

A concise action plan identifying:

Priority matters.

Recommended actions.

Responsible parties.

Target dates.

Key risks or dependencies.

Monthly Report

Where appropriate, the consultant will provide a high-level report summarising:

Key observations.

Progress against priorities.

Recommendations.

Outstanding actions.

Strategic opportunities.

4. CONSULTING ACCESS

Email consultation.

Telephone consultation.

Virtual meetings.

Review of agreed business documentation.

Strategic brainstorming and problem-solving.

Consulting support will be prioritised according to business urgency and the agreed monthly workplan.