Debriefer (Contract position) - CPT

Boardroom Appointments; Cape Town; On-site; ZAR 100,000 - 134,000; Full time

Job summary

Boardroom Appointments in Cape Town is seeking a Debriefer on a 6-month contract. The role ensures all collections and deliveries are debriefed daily, with emphasis on accuracy and timely reporting.

You will verify stock, documentation, and packing, communicate with the team, and escalate discrepancies to management.

Qualifications

• Matric or equivalent qualification.
• Attention to detail to identify discrepancies.
• Ability to read stock labels and verify documentation.
• Self-motivated with ability to work under pressure and communicate clearly.

Responsibilities

• Balance driver actions against daily collections requests.
• Adhoc requests specified against collections and route allocations.
• Daily collections confirmed against the manifest.
• Report missed collections to management for immediate action.
• Inform CSD to relay actions to the customer.
• Check all quality aspects of waybills and documentation.
• Accept parcels after packaging/documentation check.
• Attach billing copies to the manifest and hand to Billing.

Skills

Matric

Ability to identify discrepancies

Stock and documentation checking

Read stock labels

Self-motivated

Work well under pressure

Good communication

Education

Matric

Job description

About the job Debriefer (Contract position) - CPT

6 Months Contract

Job purpose:

To ensure all collections and deliveries are debriefed every day.

• Matric


• Ability to identify discrepancies


• Ability to check stock and documentation


• Ability to read stock labels


• Self-motivated


• Work well under pressure


• Good communication skills both externally and internally

COLLECTION DEBRIEF

• All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;


• Adhoc requests should be specified against the collections request and driver route allocation


• The Daily collections should be confirmed against the daily collections manifest.


• Any missed collection must be reported and escalated to the relevant management for immediate action.


• CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.


• All quality aspects of the waybill and documentation must be checked.


• All parcels must be accepted after checking packaging and documentation.


• Report any discrepancies to local management to elevate if necessary.


• Accepted items must be prepared for dispatch via network.


• All documentation or waybills are to be scanned for record purposes.


• Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.

DELIVERY DEBRIEF

• Capture all PODs on system for record purposes.


• All incoming documentation must be scanned after quality check.


• Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.


• Return parcels must be captured, stating the reason returned using the reason codes


• Inform Call Centre of failures in an effort to contact customer.


• All items must be secured for alternative action.

GENERAL

• Communications between staff is vital in the ops department.


• Ensure that the house keeping standards are of high standard at all times


• Consider the POPI Act with regards to paperwork on desks, etc.