Debriefer (Contract position) - JHB

Boardroom Appointments; Johannesburg; On-site; ZAR 78,000 - 123,000; Full time

Job summary

Boardroom Appointments seeks a Debriefer for a 6 months contract in Johannesburg. You will debrief all collections and deliveries daily, verify accuracy against manifests, and escalate discrepancies to management. Strong attention to stock, documentation, and packing quality is essential for timely handovers.

The role requires Matric, good communication, and the ability to work under pressure in a fast-paced logistics environment.

Qualifications

• Matric is required.
• Ability to identify discrepancies in collections and deliveries.
• Ability to check stock and documentation.
• Ability to read stock labels.
• Self-motivated and able to work under pressure.
• Good communication skills with internal and external stakeholders.

Responsibilities

• Debrief collections: balance actions against daily requests and driver routes.
• Confirm daily collections against manifest and report missed collections.
• Inform relevant management and alert customers as needed.
• Check quality of waybills and documentation; prepare items for dispatch.
• Scan documents and attach billing copies to manifests and hand over.

Skills

Discrepancy identification

Stock and documentation checking

Reading stock labels

Self-motivation

Work under pressure

Good communication

Education

Matric

Job description

About the job Debriefer (Contract position) - JHB

6 Months Contract

Job purpose:

To ensure all collections and deliveries are debriefed every day.

• Matric
• Ability to identify discrepancies
• Ability to check stock and documentation
• Ability to read stock labels
• Self-motivated
• Work well under pressure
• Good communication skills both externally and internally

COLLECTION DEBRIEF

• All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
• Adhoc requests should be specified against the collections request and driver route allocation
• The Daily collections should be confirmed against the daily collections manifest.
• Any missed collection must be reported and escalated to the relevant management for immediate action.
• CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
• All quality aspects of the waybill and documentation must be checked.
• All parcels must be accepted after checking packaging and documentation.
• Report any discrepancies to local management to escape if necessary.
• Accepted items must be prepared for dispatch via network.
• All documentation or waybills are to be scanned for record purposes.
• Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.

DELIVERY DEBRIEF

• Capture all PODs on system for record purposes.
• All incoming documentation must be scanned after quality check.
• Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
• Return parcels must be captured, stating the reason returned using the reason codes
• Inform Call Centre of failures in an effort to contact customer.
• All items must be secured for alternative action.

GENERAL

• Communications between staff is vital in the ops department.
• Ensure that the house keeping standards are of high standard at all times
• Consider the POPI Act with regards to paperwork on desks, etc.