Debriefer - (Contract position) - Bloemfontein

Boardroom Appointments; Bloemfontein; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Boardroom Appointments is seeking a Debriefer for a 6-month contract in Bloemfontein. You will ensure daily collection and delivery debriefs, balance against adhoc requests, and verify documentation and waybills.

The role requires Matric, accuracy in identifying discrepancies, ability to read stock labels, and strong communication under pressure. A self-motivated, reliable team player will fit in this logistics environment.

Qualifications

• Matric (grade 12) is required.
• Ability to identify discrepancies in stock and documentation.
• Ability to read stock labels.
• Self-motivated and able to work under pressure.
• Excellent communication skills, both externally and internally.

Responsibilities

• Balance daily collections against adhoc requests and driver route allocations.
• Confirm daily collections against the daily collections manifest.
• Report missed collections to management for immediate action.
• Inform customers via CSD and provide action updates on rectified failures.
• Check all waybills, packaging and documentation for quality.

Skills

Discrepancy identification

Stock and documentation checks

Stock label reading

Self-motivated

Work under pressure

Communication (external/internal)

Education

Matric

Job description

About the job Debriefer - (Contract position) - Bloemfontein

6 Months Contract

Job purpose:

To ensure all collections and deliveries are debriefed every day.

• Matric
• Ability to identify discrepancies
• Ability to check stock and documentation
• Ability to read stock labels
• Self-motivated
• Work well under pressure
• Good communication skills both externally and internally

COLLECTION DEBRIEF

• All actions performed by the driver are to balance against the Adhoc requests and daily collections requests;
• Adhoc requests should be specified against the collections request and driver route allocation
• The Daily collections should be confirmed against the daily collections manifest.
• Any missed collection must be reported and escalated to the relevant management for immediate action.
• CSD must be informed to alert the customer and give information pertaining to action taken to rectify the failure.
• All quality aspects of the waybill and documentation must be checked.
• All parcels must be accepted after checking packaging and documentation.
• Report any discrepancies to local management to be escalated if necessary.
• Accepted items must be prepared for dispatch via network.
• All documentation or waybills are to be scanned for record purposes.
• Attach all billing copies of waybills to collection manifest and hand over all documentation to the billing department on a handover manifest. Once handed over, confirm receipt thereof with the billing department via e-mail.

DELIVERY DEBRIEF

• Capture all PODs on system for record purposes.
• All incoming documentation must be scanned after quality check.
• Attach PODs to delivery manifest and forward manifest to the Billing Department on a handover manifest. Once handed over, confirm receipt thereof with Billing Department via e-mail.
• Return parcels must be captured, stating the reason returned using the reason codes
• Inform Call Centre of failures in an effort to contact customer.
• All items must be secured for alternative action.

GENERAL

• Communications between staff is vital in the ops department.
• Ensure that the house keeping standards are of high standard at all times
• Consider the POPI Act with regards to paperwork on desks, etc.