Customer Experience Specialist: Growth & Support

Placements24; Bloemfontein; On-site; ZAR 89,000 - 167,000; Full time

Benefits offered by this job

Comprehensive health benefits package

Regular training sessions

Positive work environment

Job summary

Placements24 is seeking a Customer Experience Agent to join their team in Bloemfontein, where you will deliver exceptional service, resolve inquiries, and enhance every step of the customer journey. You will work in a supportive environment with regular training, comprehensive health benefits, and opportunities for professional growth within a customer-relations career.

Requirements include a high school qualification, or equivalent, plus experience in customer service; strong written and verbal

Qualifications

• High school qualification or equivalent; tertiary education advantageous.
• Experience in a customer service or contact center environment.
• Strong written and verbal communication.
• Ability to stay calm and professional under pressure.
• Familiarity with customer support software and tools.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Resolve customer issues efficiently, ensuring satisfaction and retention.
• Maintain accurate records of all customer interactions and feedback.
• Identify areas for service improvement based on customer feedback.
• Collaborate with team members to share best practices and enhance service delivery.

Skills

Communication skills

Customer service experience

Calm under pressure

Education

High school qualification

Tertiary education advantageous

Tools

CRM software

Job description

Placements24 is seeking a Customer Experience Agent to join their team in Bloemfontein, where you will deliver exceptional service, resolve inquiries, and enhance every step of the customer journey. You will work in a supportive environment with regular training, comprehensive health benefits, and opportunities for professional growth within a customer-relations career.

Requirements include a high school qualification, or equivalent, plus experience in customer service; strong written and verbal