Entry-Level Customer Support Specialist | Training & Growth

Placements24

East London

On-site

ZAR 180,000 - 240,000

Full time

4 days ago

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Benefits offered by this job

Entry-level salary

Comprehensive training

Medical benefits

Career advancement

Friendly team

Job summary

Placements24 in Queenstown is seeking an enthusiastic Customer Support Specialist for an entry-level role. You will provide essential support to customers, addressing their queries and ensuring a positive experience.

Comprehensive training will help you grow within the organization. Responsibilities include responding to inquiries via phone and email, assisting with basic troubleshooting, documenting interactions, and escalating complex issues as needed while maintaining high customer

Qualifications

High school diploma or equivalent qualification required.
Excellent verbal and written communication skills.
A positive attitude and strong desire to learn.
Ability to follow instructions and work effectively in a team.
Basic computer literacy and familiarity with customer service principles.

Responsibilities

Respond to customer inquiries via phone and email regarding services and products.
Assist customers with basic troubleshooting and issue resolution.
Document customer interactions and feedback accurately.
Escalate complex issues to senior support staff when necessary.
Maintain a high level of customer satisfaction through helpful and efficient service.