Customer Care Specialist

Placements24; Randburg; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Salary incentives

Fully remote

Medical, dental, vision insurance

Career growth

Supportive virtual culture

Company equipment

Job summary

Placements24 is seeking a compassionate and efficient Customer Care Specialist to join a dynamic, remote-first team servicing clients in Randburg and surrounding areas. You will handle inquiries, provide product information, and resolve issues to ensure a positive service experience.

This role emphasizes excellent communication and a customer-first mindset while thriving in a remote setup. The position offers fully remote work, competitive compensation with incentives, and opportunities for

Qualifications

• Must have previous customer care or customer support experience.
• Excellent verbal and written communication with a friendly, professional tone.
• Proficient with helpdesk software and remote communication tools.
• Strong problem-solving skills and ability to stay calm under pressure.
• Self-disciplined and able to manage time effectively in a remote setting.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide clear and accurate information regarding products and services.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.
• Escalate complex issues to the appropriate departments for further resolution.

Skills

Customer support

Communication

Helpdesk tools

Problem solving

Remote work

Education

High school diploma

Tools

Helpdesk software

Remote communication tools

Job description

About the Role

Our client is seeking a compassionate and efficient Customer Care Specialist to join their dynamic, remote-first team, servicing clients in Randburg . You will be responsible for providing exceptional support, addressing customer inquiries, and ensuring a positive experience with our services. This role requires excellent communication skills and a genuine desire to help customers resolve their issues effectively. If you are a self-motivated individual who thrives in a remote work environment and is dedicated to customer satisfaction, this position offers a great career opportunity.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide clear and accurate information regarding products and services.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Document all customer interactions and resolutions in the CRM system.
• Identify customer needs and provide appropriate solutions or alternatives.
• Escalate complex issues to the appropriate departments for further resolution.

Requirements

• Previous experience in a customer care or customer support role.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Proficiency with helpdesk software and remote communication tools.
• Strong problem-solving skills and ability to remain calm under pressure.
• Self-disciplined and able to manage time effectively in a remote setting.
• High school diploma or equivalent; customer service certifications are a plus.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement for maximum flexibility.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for professional growth and skill development.
• A supportive virtual team culture focused on collaboration.
• Work from the comfort of your own home with company-provided equipment.