Customer Support Representative - East London

Placements24; East London; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Career development

Job summary

Placements24 is seeking a friendly Customer Support Representative to join a fully remote team. You will support clients in East London and nationwide, resolving inquiries and ensuring a positive experience with our products and services.

This role emphasizes excellent communication, problem solving, and independent work from a home-based setup. Applicants should have prior customer service experience and a Grade 12 equivalent.

Qualifications

• Grade 12 or equivalent required.
• Excellent verbal and written communication.
• Ability to work independently in a remote setting.
• Experience in customer service preferred.

Responsibilities

• Handle inquiries via phone, email, and chat.
• Provide accurate product and policy information.
• Troubleshoot and resolve issues, escalate when needed.
• Process orders, returns, and account updates.
• Document interactions in the CRM system.
• Gather customer feedback to improve services.

Skills

Customer service experience

Excellent communication

Remote work

Problem solving

Education

Grade 12 or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Customer Support Representative to join their fully remote team, supporting clients in the East London area and nationwide. This role is crucial for providing excellent customer service, resolving inquiries, and ensuring a positive experience for all users of our products and services. You will work from home, leveraging your communication and problem-solving skills to assist customers effectively. This is an excellent opportunity for individuals who are passionate about helping others and thrive in a remote work environment.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, escalating complex problems as needed.
• Process customer requests, such as orders, returns, and account updates efficiently.
• Document all customer interactions and resolutions in the company's CRM system.
• Gather customer feedback to help improve products and services.

Requirements

• Previous experience in a customer service or support role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric attitude.
• Proficiency in using computers and common software applications.
• Ability to work independently and manage time effectively in a remote work setting.
• A Grade 12 certificate or equivalent qualification is required.

Benefits

• Competitive salary and opportunities for performance bonuses.
• Fully remote position offering great flexibility.
• Comprehensive health and wellness benefits.
• Training and development opportunities to advance your career.
• A supportive and collaborative team culture, serving clients from East London.