Customer Service Specialist - Full Remote

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

Learning resources

Job summary

Placements24 is seeking a Customer Service Specialist to join its fully remote team, serving clients nationwide from the East London region. You will provide outstanding support, address customer needs, and ensure a positive experience with our client's services.

The role suits someone who communicates clearly, enjoys problem solving, and can work independently from home. You will log interactions in the CRM, assist with product guidance, and contribute to service excellence and customer

Qualifications

• Clear and effective written and verbal communication.
• Experience in customer service or support roles.
• Familiarity with CRM systems and standard office tools.

Responsibilities

• Handle inquiries via phone, email, and chat with prompt, accurate responses.
• Troubleshoot and resolve product or service issues.
• Guide customers through features and functionalities.
• Log all interactions and resolutions in the CRM accurately.
• Escalate complex problems to appropriate teams.

Skills

Communication skills

CRM software

Problem solving

Autonomy

Education

High school diploma

Tools

CRM software

Office applications

Job description

About the Role

Our client is actively seeking a dedicated Customer Service Specialist to join their fully remote team, serving clients nationwide from the East London, Eastern Cape region. You will be instrumental in providing outstanding support, addressing customer needs, and ensuring a positive experience with our client's services. This role is ideal for someone passionate about customer satisfaction and comfortable working independently in a virtual setup, contributing to the company's reputation for excellent service delivery from home.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Troubleshoot and resolve customer issues related to products or services.
• Guide customers through product features and functionalities.
• Accurately log all customer interactions and resolutions in the CRM system .
• Escalate complex problems to the appropriate team for resolution.
• Gather customer feedback to help improve services and product offerings.

Requirements

• Previous experience in a customer service or support role.
• Excellent communication skills, both written and verbal.
• Proficiency with customer support software and standard office applications.
• Strong problem-solving skills and a patient, empathetic approach.
• Ability to work autonomously in a fully remote setting .
• High school diploma or equivalent.

Benefits

• Competitive salary and potential for merit-based increases.
• Fully remote work environment with flexible scheduling.
• Comprehensive health insurance benefits.
• Paid time off and holiday leave.
• Access to online learning resources for continuous skill development.