Customer Service Associate

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Home office allowance

Professional development

Job summary

Placements24 is hiring a Customer Service Associate for a fully remote role. You will deliver outstanding support to a diverse customer base, acting as a brand ambassador from your home office.

Responsibilities include handling inquiries via phone, email, and chat; providing product information; processing orders, returns, and exchanges; and maintaining CRM records. Strong communication and independent work in a remote setting are essential.

Qualifications

• Minimum experience in customer service or call centre environments.
• Excellent verbal and written communication with a friendly, professional tone.
• Ability to navigate multiple software applications and manage time effectively.

Responsibilities

• Handle inquiries via phone, email, and chat with accurate, timely responses.
• Assist with product information, order tracking, and basic troubleshooting.
• Process orders, returns, and exchanges accurately.
• Maintain detailed customer records within the CRM system.
• Identify and escalate issues to the appropriate teams.

Skills

Customer service

Excellent communication

Remote work

Time management

Education

High school diploma

Customer service certification (plus)

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a diligent and customer-oriented Customer Service Associate to join their fully remote team. This role is integral to providing outstanding support and assistance to our diverse customer base, ensuring a positive experience with our products and services. As a remote associate, you will leverage digital communication tools to address inquiries, resolve issues, and build rapport with clients, acting as a key brand ambassador. We are looking for an individual with exceptional communication skills, a strong work ethic, and a genuine passion for helping others, who can contribute to our culture of service excellence from their own home office.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
• Assist customers with product information, order tracking, and basic troubleshooting.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain detailed and organized customer records within the CRM system.
• Identify and elevate customer issues to the appropriate teams for resolution.
• Gather customer feedback and contribute insights to enhance service delivery.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent verbal and written communication skills, with a friendly and professional tone.
• Proficiency in using computers, navigating multiple software applications, and basic typing skills.
• Ability to manage time effectively and work independently in a remote setting.
• A positive attitude and a strong commitment to customer satisfaction.
• High school diploma or equivalent; customer service certifications are a plus.

Benefits

• Competitive annual salary with potential for performance incentives.
• Fully remote position offering significant flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance benefits.
• Allowance for home office equipment and internet service.
• A supportive virtual team and opportunities for professional development.