Customer Experience Representative

Placements24; Vereeniging; Hybrid; ZAR 223,000 - 335,000; Full time

Benefits offered by this job

Fully remote work

Flexible hours

Growth opportunities

Remote-friendly team

Job summary

Placements24 is seeking a Customer Experience Representative to join its fully remote team. You will create memorable interactions with customers and act as a brand ambassador and problem solver.

The role emphasizes service excellence, strong communication, and the ability to work independently from any location. You will engage across channels, document interactions in the CRM, and contribute to a positive customer journey.

Qualifications

• Experience in customer experience or related role.
• Excellent communication and empathy.
• Strong CRM and customer support tool knowledge.
• Ability to work remotely with high productivity.
• Customer-centric service mindset.

Responsibilities

• Engage with customers across channels to provide support and resolve inquiries.
• Proactively improve the customer journey and build strong relationships.
• Document interactions, feedback, and issues in the CRM accurately.
• Collaborate with cross-functional teams to address customer concerns.
• Identify trends and insights to inform service strategies.

Skills

Customer experience

Communication skills

CRM proficiency

Remote work ability

Customer-centric approach

Tools

CRM platforms

Job description

About the Role

Our client is searching for an outstanding Customer Experience Representative to join their remote team. You will be dedicated to creating memorable and positive interactions for every customer, serving as a brand ambassador and problem solver. This fully remote position allows you to contribute significantly to customer satisfaction from any location. The ideal candidate is passionate about service excellence and possesses strong communication skills to effectively engage with a diverse customer base across different platforms.

Key Responsibilities

• Engage with customers across multiple channels (phone, email, social media, chat) to provide support and resolve inquiries.
• Proactively seek opportunities to enhance the customer journey and build strong relationships.
• Document customer interactions, feedback, and issues accurately within the CRM.
• Collaborate with cross-functional teams to address customer concerns and improve service offerings.
• Identify and report customer trends and insights to inform business strategies.

Requirements

• Proven experience in customer experience , customer success, or a related role.
• Exceptional communication, empathy, and conflict-resolution skills.
• Proficiency with various CRM and customer support platforms.
• Ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting.
• A strong understanding of customer-centric service principles.

Benefits

• Competitive salary and benefits package.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• Work with a passionate team dedicated to customer satisfaction.
• Chance to impact the customer experience strategy of a growing company.