Remote Customer Support Representative

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health, dental, and vision insurance

Generous paid time off

Career growth opportunities

Job summary

Placements24 is seeking a dedicated Remote Customer Support Representative to join its expanding virtual team, based remotely from Randburg. You will handle inquiries, provide product information, and resolve issues with a friendly, professional tone.

The role requires excellent verbal and written communication, strong problem‑solving skills, and accurate CRM documentation. A quiet home workspace and reliable internet are essential.

Qualifications

• Previous experience in a customer support or call center role.
• Exceptional verbal and written communication skills with a clear, friendly tone.
• Strong problem-solving abilities and a patient, customer-centric demeanor.
• Proficiency with computers, internet navigation, and CRM software.
• A reliable high-speed internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; some college coursework is a plus.

Responsibilities

• Handle inbound customer calls, emails, and chat messages efficiently and professionally.
• Provide detailed information on products, services, and policies to customers.
• Troubleshoot and resolve customer issues, complaints, and inquiries effectively.
• Accurately document all customer interactions and resolutions within the CRM system.
• Escalate complex issues to the appropriate internal teams for further assistance.
• Contribute to team goals by meeting or exceeding performance metrics.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and highly motivated Remote Customer Support Representative to join their expanding virtual team, based remotely from Randburg . In this position, you will be instrumental in providing exceptional customer service and resolving inquiries from the comfort of your own home. You will utilize your excellent communication skills to assist customers with their needs, ensuring a positive and supportive experience. This is a fantastic opportunity for individuals who thrive working independently and are passionate about delivering top-tier customer care in a remote setting.

Key Responsibilities

• Handle inbound customer calls, emails, and chat messages efficiently and professionally.
• Provide detailed information on products, services, and policies to customers.
• Troubleshoot and resolve customer issues, complaints, and inquiries effectively.
• Accurately document all customer interactions and resolutions within the CRM system.
• Escalate complex issues to the appropriate internal teams for further assistance.
• Contribute to team goals by meeting or exceeding performance metrics.

Requirements

• Previous experience in a customer support or call center role.
• Exceptional verbal and written communication skills, with a clear and friendly tone.
• Strong problem-solving abilities and a patient, customer-centric demeanor.
• Proficiency with computers, internet navigation, and CRM software.
• A reliable high-speed internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; some college coursework is a plus.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement offering ultimate flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and holiday schedule.
• Opportunities for remote professional development and career growth.