Customer Support Executive - Enterprise

Placements24; Benoni; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Executive salary + bonus

Medical & retirement benefits

Professional development

Hybrid work

Paid time off

Job summary

Placements24 in Benoni, Gauteng seeks a seasoned Customer Support Executive to manage enterprise client relationships and deliver exceptional support to strategic accounts. You will collaborate with sales, technical and product teams to ensure seamless service delivery, address complex inquiries, and drive client success with proactive problem solving.

A hybrid work model is offered, balancing office and remote responsibilities.

Qualifications

• Minimum of 5 years in customer support or account management with enterprise focus.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of enterprise IT environments and needs.
• Experience with CRM software and customer support tools.
• Ability to work in a hybrid office/remote model.

Responsibilities

• Manage a portfolio of enterprise accounts as primary contact for support.
• Resolve complex customer issues with timely, professional solutions.
• Conduct regular check-ins and business reviews to ensure satisfaction.
• Collaborate with sales, technical, and product teams to ensure service delivery.
• Document interactions and feedback in the CRM system.
• Contribute to development of support strategies and best practices.
• Gather feedback to inform product enhancements.

Skills

Enterprise relationships

CRM proficiency

Cross-functional collaboration

Communication skills

Problem solving

SaaS/Tech experience

Hybrid work adaptability

Tools

CRM software

Job description

About the Role

Our client is seeking a highly experienced and professional Customer Support Executive to join their prestigious team in Benoni, Gauteng . This critical role focuses on managing relationships and providing exceptional support to our client's enterprise-level customers, ensuring their continued success and satisfaction with our solutions. You will act as a primary liaison, addressing complex inquiries, facilitating problem resolution, and fostering strong, long-term partnerships. The ideal candidate will possess a deep understanding of enterprise client needs, outstanding communication skills, and a proactive, solutions-oriented approach. This position offers a significant opportunity to impact key client relationships and contribute to the growth of a leading organization. We cultivate a professional and collaborative atmosphere where client success is paramount.

Key Responsibilities

• Manage a portfolio of enterprise accounts, serving as the main point of contact for all support-related matters.
• Address and resolve complex customer issues and inquiries with efficiency and professionalism, ensuring timely resolution.
• Conduct regular check-ins and business reviews with enterprise clients to ensure satisfaction and identify areas for improvement.
• Collaborate closely with internal teams, including sales, technical, and product departments, to ensure seamless service delivery.
• Proactively identify potential challenges or risks within client accounts and implement mitigation strategies.
• Provide detailed product and service information, guidance, and support to enterprise users.
• Document all customer interactions, resolutions, and feedback accurately within the CRM system.
• Contribute to the development of support strategies and best practices for enterprise clients.
• Gather and relay customer feedback to inform product development and service enhancements.

Requirements

• Minimum of 5 years of experience in customer support, account management, or a similar client-facing role, with a strong focus on enterprise clients.
• Proven ability to manage complex customer relationships and resolve challenging issues effectively.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of enterprise business needs and IT environments.
• Proficiency in using CRM software and other customer support tools.
• Ability to work collaboratively within a team and across different departments.
• A proactive, problem-solving attitude with a commitment to customer satisfaction.
• Experience in the technology or SaaS industry is highly preferred.
• Ability to adapt to a hybrid work model, balancing office and remote responsibilities.

Benefits

• Competitive executive-level salary and performance bonus structure.
• Comprehensive medical, dental, and retirement benefits.
• Opportunities for advanced professional development and leadership training.
• Hybrid work flexibility, offering a balance between in-office collaboration and remote autonomy.
• A professional and supportive work environment in Benoni, Gauteng .
• Generous paid vacation and holiday leave.
• Access to exclusive client events and networking opportunities.