Customer Support Coordinator - WhatJobs Direct

Placements24; Bloemfontein; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid vacation and sick leave

Professional development and training

Stable and supportive office in Bloem

Team events and social functions

Discounts on company products and služ

Job summary

Placements24 seeks a Customer Support Coordinator to streamline daily operations from our Bloemfontein office. You will coordinate tickets, schedules, and team tasks while ensuring accurate CRM records and timely customer responses.

You will report on service metrics, assist in onboarding staff, and help improve processes. Strong organizational skills and a proactive approach are essential for success in this role.

Qualifications

• Proven experience as a Customer Support Coordinator, Administrator, or similar role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and prioritize tasks effectively in an office environment.
• Experience in managing schedules and coordinating team activities.
• A strong understanding of customer service principles.
• High school diploma required; associate's degree or higher is a plus.
• Detail-oriented with a proactive approach to problem-solving.
• Must be able to work from our Bloemfontein office.

Responsibilities

• Coordinate customer service activities, including managing support tickets and schedules.
• Serve as a liaison between customers and other departments to resolve issues.
• Maintain accurate customer records and documentation in the CRM system.
• Prepare reports on customer service metrics and performance.
• Assist in the onboarding and training of new customer support staff.
• Handle complex customer inquiries and provide solutions or elevate appropriately.
• Manage inventory of support materials and equipment.
• Ensure compliance with company policies and customer service standards.
• Facilitate communication between the customer service team and management.
• Contribute to the continuous improvement of customer service processes.

Skills

Organizational skills

Time management

Written and verbal communication

Multitasking

Prioritization

Customer service principles

Education

High school diploma

Associate degree or higher (preferred)

Tools

Microsoft Office Suite

CRM software

Job description

About the Role

Our client is seeking an organized and efficient Customer Support Coordinator to manage daily operations and support activities from their office in Bloemfontein, Free State, ZA . This role is vital for ensuring the smooth functioning of the customer service department, coordinating efforts between customers and internal teams. You will be responsible for administrative tasks, scheduling, and ensuring that all customer inquiries are handled promptly and effectively. This position requires excellent organizational skills and a keen eye for detail. Join a reputable company known for its commitment to both its customers and employees.

Key Responsibilities

• Coordinate customer service activities, including managing support tickets and schedules.
• Serve as a liaison between customers and other departments to resolve issues.
• Maintain accurate customer records and documentation in the CRM system.
• Prepare reports on customer service metrics and performance.
• Assist in the onboarding and training of new customer support staff.
• Handle complex customer inquiries and provide solutions or elevate appropriately.
• Manage inventory of support materials and equipment.
• Ensure compliance with company policies and customer service standards.
• Facilitate communication between the customer service team and management.
• Contribute to the continuous improvement of customer service processes.

Requirements

• Proven experience as a Customer Support Coordinator, Administrator, or similar role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask and prioritize tasks effectively in an office environment.
• Experience in managing schedules and coordinating team activities.
• A strong understanding of customer service principles.
• High school diploma required; associate's degree or higher is a plus.
• Detail-oriented with a proactive approach to problem-solving.
• Must be able to work from our Bloemfontein office.

Benefits

• An annual salary of R .
• Medical aid and retirement fund contributions.
• Paid vacation and sick leave.
• Opportunities for professional development and training.
• A stable and supportive office environment in Bloemfontein .
• Team events and company social functions.
• Discounts on company products and services.
• Clear career progression path within the organization.
• Access to modern office facilities and equipment.
• Regular performance feedback and recognition.