Hybrid Customer Support Specialist – Problem Solver

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Comprehensive medical benefits

Retirement benefits

Training and career development

Job summary

Placements24 in Kimberley, South Africa, seeks a proactive Customer Support Specialist to join our client's team in a hybrid role. You will respond to inquiries, guide customers through product options, and ensure satisfaction while collaborating with colleagues in the office and remotely.

The ideal candidate has strong communication and CRM skills, a customer-first mindset, and a High school diploma, with the ability to adapt to a hybrid schedule and contribute to ongoing service improvements.

Qualifications

• Experience in customer support or related service role.
• Excellent communication and active listening.
• Proficient with CRM software and standard office apps.
• Able to work in a hybrid schedule and collaborate.
• High school diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information on products and services and guide options.
• Process customer requests, orders, and account updates.
• Document interactions and resolutions in the CRM.
• Identify trends and suggest service improvements.
• Collaborate with other departments to ensure a cohesive customer experience.

Skills

Customer support experience

Communication skills

CRM software

Problem-solving

Office software

Education

High school diploma

Tools

CRM software

Job description

Placements24 in Kimberley, South Africa, seeks a proactive Customer Support Specialist to join our client's team in a hybrid role. You will respond to inquiries, guide customers through product options, and ensure satisfaction while collaborating with colleagues in the office and remotely.

The ideal candidate has strong communication and CRM skills, a customer-first mindset, and a High school diploma, with the ability to adapt to a hybrid schedule and contribute to ongoing service improvements.