Customer Support Associate

Placements24; Sandton; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Competitive hourly wage

Bonuses potential

Flexible part-time schedule

Remote work from anywhere

Training and development

Supportive virtual team

Job summary

Placements24 is seeking a diligent and communicative Customer Support Associate to join its fully remote team, supporting customers from the Sandton area. The role focuses on resolving inquiries and ensuring a positive experience with our products and services.

You will handle inquiries via email, chat, and phone, maintain accurate CRM records, and collaborate with a virtual team to uphold service standards.

Qualifications

• Experience in customer service or support is preferred.
• Strong written and verbal communication for remote work.
• Basic computer skills and familiarity with helpdesk tools.
• Ability to multitask and manage time in a remote setting.
• Patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a friendly and efficient manner.
• Assist customers with product information, order status, and general inquiries.
• Troubleshoot and resolve basic customer issues, escalating complex problems as needed.
• Maintain accurate records of customer interactions and resolutions within the CRM.
• Contribute to a positive team environment through collaboration and communication.
• Adhere to company guidelines and service standards in all customer interactions.

Skills

Customer service

Written & Verbal communication

Remote work

Time management

Education

High school diploma

Tools

Helpdesk tools

Job description

About the Role

Our client is looking for a diligent and communicative Customer Support Associate to join their dedicated, fully remote team, supporting customers remotely from the vicinity of Sandton. This role focuses on providing essential support to customers, resolving inquiries, and ensuring a positive experience with our products and services. As a remote associate, you will utilize various digital communication channels to assist customers effectively. This is an excellent opportunity for individuals seeking flexible work arrangements and who are passionate about customer service, working entirely from home.

Key Responsibilities

• Respond to customer inquiries through email, chat, and phone in a friendly and efficient manner.
• Assist customers with product information, order status, and general inquiries.
• Troubleshoot and resolve basic customer issues, escalating complex problems as needed.
• Maintain accurate records of customer interactions and resolutions within the CRM.
• Contribute to a positive team environment through collaboration and communication.
• Adhere to company guidelines and service standards in all customer interactions.

Requirements

• Previous experience in a customer service or support role is preferred.
• Strong written and verbal communication skills, suitable for remote communication.
• Basic computer proficiency and familiarity with helpdesk tools .
• Ability to multitask and manage time effectively in a remote work setting.
• A patient and empathetic approach to customer interactions.
• High school diploma or equivalent required.

Benefits

• Competitive hourly wage with potential for bonuses.
• Flexible part-time schedule options.
• Opportunity to work remotely from any suitable location.
• Training and development opportunities to enhance skills.
• A supportive virtual team environment.