Customer Support Representative (Vereeniging)

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Professional development

Fully remote work arrangement

Home office stipend

Paid time off

Retirement savings plan

Job summary

Placements24 is seeking a customer-focused Customer Support Representative to join our remote team. You will respond to inquiries, guide customers, and maintain records in the CRM, helping to resolve issues and improve satisfaction.

This fully remote role offers flexible hours, a benefits package, and opportunities for professional growth while supporting clients from Vereeniging and across Gauteng. Join a remote-first culture that values proactive problem-solving, collaboration, and exceptional

Qualifications

• Experience in a customer support role, preferably remote.
• Excellent written and verbal communication skills.
• Proactive problem-solving and customer-focused mindset.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Provide accurate product information and guidance.
• Troubleshoot issues and escalate complex problems.
• Maintain detailed records in the CRM system.
• Identify opportunities to improve customer satisfaction and efficiency.
• Collaborate with remote team members through virtual platforms.
• Meet SLAs and performance metrics.
• Contribute to a positive remote work culture.

Skills

Customer service

Remote work

CRM software

Written & verbal communication

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Representative to join their dynamic, fully remote team. This position is pivotal in ensuring our customers receive exceptional service and support, contributing to their overall satisfaction and loyalty. As a remote-first organization, we empower our employees to work from anywhere, fostering a collaborative and productive virtual environment. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a genuine passion for assisting others. You will act as a key liaison between our client and its customers, addressing inquiries, resolving issues, and providing valuable insights. This role demands self-discipline, strong organizational skills, and the ability to thrive in an independent work setting. If you are seeking an opportunity to leverage your customer service expertise in a flexible, remote capacity, this is an excellent fit. We are committed to professional growth and providing a supportive remote culture. While fully remote, this role may appeal to individuals based in or near Vereeniging, Gauteng.

Key Responsibilities

• Respond to customer inquiries and resolve issues via various communication channels (email, chat, phone).
• Provide accurate product information and guidance to customers.
• Troubleshoot common customer problems and escalat complex issues to the appropriate teams.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Collaborate effectively with remote team members through virtual meetings and communication platforms.
• Adhere to service level agreements (SLAs) and performance metrics.
• Contribute to a positive and supportive remote work culture.
• Proactively engage with customers to ensure their needs are met.

Requirements

• Proven experience in a customer support or similar role, preferably within a remote setup.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and other relevant support tools.
• Ability to manage time effectively and work autonomously in a remote environment.
• A patient, empathetic, and professional demeanor.
• High school diploma or equivalent; associate's degree or relevant certifications are a plus.
• Reliable internet connection and a dedicated workspace.
• Willingness to adapt to flexible working hours if required.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance.
• Opportunities for professional development and career advancement.
• Fully remote work arrangement, offering significant flexibility.
• Company-provided equipment or stipend for home office setup.
• Supportive virtual team environment with regular online engagement.
• Paid time off and company holidays.
• Retirement savings plan options.