Client Support Specialist

Placements24; Kempton Park; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package withRegular

Medical aid and retirement fund

Extensive training programs on product

Positive dynamic team atmosphere in T€

Opportunities for advancement into a:n

Job summary

Placements24 is seeking a Client Support Specialist in South Africa to join our team in Tembisa. The role focuses on delivering exceptional client guidance, resolving issues, and maintaining strong relationships through effective communication.

You will guide clients through service usage, document interactions, and collaborate with internal teams to ensure smooth service delivery and high client satisfaction.

Qualifications

• Minimum of a matriculation certificate; tertiary qualification in a relevant field is advantageous.
• Demonstrable experience in a client support or customer-facing role.
• Exceptional verbal and written communication skills, with a patient and professional demeanor.
• Familiarity with helpdesk software and ticketing systems.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple client requests simultaneously and prioritize effectively.

Responsibilities

• Provide first-line support to clients, addressing queries and resolving issues promptly.
• Guide clients through service usage, setup, and troubleshooting processes.
• Document all client interactions, feedback, and resolutions meticulously in the support system.
• Identify trends in client issues and proactively suggest solutions or improvements to client-facing processes.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Conduct follow-ups with clients to ensure their issues have been fully resolved and they are satisfied with the outcome.

Skills

Verbal & written communication

Analytical thinking

Multitasking & prioritization

Education

Matric certificate

Tertiary qualification advantageous

Tools

Helpdesk software

Ticketing systems

Job description

About the Role

Our client is looking for an engaged Client Support Specialist to join their team located in Tembisa . This role is central to ensuring our clients receive exceptional support and guidance regarding our services. You will be instrumental in building and maintaining strong client relationships through effective communication and problem resolution. The ideal candidate is passionate about customer success and thrives in an environment where they can make a tangible difference to client satisfaction. This position is perfect for individuals seeking a stable career in client relations within the vibrant community of Tembisa .

Key Responsibilities

• Provide first-line support to clients, addressing queries and resolving issues promptly.
• Guide clients through service usage, setup, and troubleshooting processes.
• Document all client interactions, feedback, and resolutions meticulously in the support system.
• Identify trends in client issues and proactively suggest solutions or improvements to client-facing processes.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Conduct follow-ups with clients to ensure their issues have been fully resolved and they are satisfied with the outcome.

Requirements

• Minimum of a matriculation certificate; tertiary qualification in a relevant field is advantageous.
• Demonstrable experience in a client support or customer-facing role.
• Exceptional verbal and written communication skills, with a patient and professional demeanor.
• Familiarity with helpdesk software and ticketing systems.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple client requests simultaneously and prioritize effectively.

Benefits

• Competitive salary package with regular reviews.
• Medical aid and retirement fund contributions.
• Extensive training programs focused on product knowledge and customer service excellence.
• A positive and dynamic team atmosphere in Tembisa .
• Opportunities for advancement into senior support or