Customer Support Agent - East London

Placements24; East London; On-site; ZAR 100,000 - 156,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Job summary

Placements24 is seeking a friendly Customer Support Agent in East London, Eastern Cape. The role involves handling inquiries across multiple channels, providing accurate product information, and resolving issues to ensure customer satisfaction.

You will document interactions in the CRM, adhere to SLAs, and contribute to a supportive team environment with on-the-job training and career growth opportunities.

Qualifications

• Experience in customer service or related field preferred.
• Excellent verbal and written communication in English.
• Patient and empathetic interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a timely, professional manner.
• Provide accurate information about products, services and policies.
• Troubleshoot and resolve issues and requests effectively.
• Document all interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

About the Role

Our client is seeking a friendly and diligent Customer Support Agent to join their team in East London, Eastern Cape . This role is essential for providing frontline support to customers, addressing their inquiries, and resolving issues efficiently. The ideal candidate will possess strong communication skills, a patient demeanor, and a genuine commitment to customer satisfaction. You will be responsible for handling a variety of customer interactions across different channels, ensuring a positive experience. This is an excellent opportunity for individuals looking to build a career in customer service within a supportive team environment. Join us in delivering exceptional service and contributing to our client's reputation for customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues, complaints, and requests effectively.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Maintain up-to-date knowledge of company products, services, and support procedures.
• Adhere to established service level agreements (SLAs) and performance metrics.
• Contribute to team efforts by accomplishing related results and collaborating effectively.
• Ensure a high level of customer satisfaction through proactive and courteous service.
• Participate in team meetings and training sessions as required.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a patient and empathetic attitude.
• Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Commitment to providing exceptional customer service.
• Must be comfortable working in an office-based role in East London, Eastern Cape .
• High school diploma or equivalent required.

Benefits

Our client offers a competitive salary package and standard employee benefits. The role is based in a convenient location in East London , providing a stable and professional work environment. Opportunities for on-the-job training and skill development are available. This position offers potential for career growth within the customer service field. Enjoy being part of a dedicated team focused on delivering outstanding customer experiences.