Telecoms Customer Service Representative

Placements24; East London; On-site; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Hybrid work model providing flexible

Training and development in customer服务

Advancement opportunities in customer╝

Team-oriented work environment

Job summary

Placements24 in East London is seeking a Telecoms Customer Service Representative to support customers in a hybrid work arrangement, balancing remote assistance with on-site collaboration. You will respond to inquiries via phone, email and chat, assist with activations, troubleshoot technical issues, and explain products, services and policies.

You will document interactions in the CRM and strive for high customer satisfaction.

Qualifications

• High school diploma or equivalent; some college coursework or a relevant certification is a plus.
• Previous experience in customer service, preferably in a call center or telecoms environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using computers and basic software applications.
• Ability to work effectively in a hybrid setting, adapting to both remote and in-office requirements.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with service activations, troubleshooting technical issues, and billing inquiries.
• Provide clear information about products, services, and policies.
• Document customer interactions accurately in the CRM system.
• Escalate complex issues to appropriate departments or technical support teams.
• Strive to achieve high customer satisfaction ratings through exceptional service delivery.

Skills

Verbal communication

Written communication

Problem solving

Customer service experience

Technical literacy

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and efficient Telecoms Customer Service Representative to join their team, supporting customers in East London . You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about our telecommunications services. This role offers a hybrid work arrangement, allowing for a balance between remote support and necessary on-site team collaboration. If you have excellent communication skills and a passion for helping customers, this is a great opportunity to build a career in the telecom industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist customers with service activations, troubleshooting technical issues, and billing inquiries.
• Provide clear and concise information about company products, services, and policies.
• Document customer interactions accurately and efficiently in the CRM system.
• Escalate complex issues to appropriate departments or technical support teams.
• Strive to achieve high customer satisfaction ratings through exceptional service delivery.

Requirements

• High school diploma or equivalent; some college coursework or a relevant certification is a plus.
• Previous experience in customer service, preferably in a call center or telecoms environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using computers and basic software applications.
• Ability to work effectively in a hybrid setting, adapting to both remote and in-office requirements.

Benefits

• Competitive hourly wage.
• Hybrid work model providing flexibility.
• Opportunities for training and development in customer service and telecommunications.
• Team-oriented work environment.
• Potential for advancement within the customer service department.