Customer Support Advisor

Placements24; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid & pension

Paid training

Collaborative team

Career progression

Job summary

Placements24 is seeking a personable and efficient Customer Support Advisor to join their front-line team in Paarl. You will handle a variety of inquiries, resolve issues with professionalism, and ensure a positive customer experience at every touchpoint in a friendly office environment located in Paarl.

The ideal candidate is empathetic, detail-oriented, and committed to upholding the company’s reputation for outstanding service.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is a significant advantage.
• Excellent verbal and written communication, with a clear and friendly tone.
• Strong listening skills and the ability to understand customer needs.
• Proficiency with basic computer operations and CRM systems.

Responsibilities

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate product and service information, addressing customer needs.
• Resolve complaints and escalate complex cases to ensure client satisfaction.
• Maintain customer records by updating account information and logs in the CRM.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Follow communication procedures, guidelines, and policies to ensure consistent service delivery.

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a personable and efficient Customer Support Advisor to join their front-line team in Paarl . This role is crucial for delivering exceptional service and support to our client's valued customers. You will handle a variety of customer inquiries, resolve issues with professionalism, and ensure a positive customer experience at every touchpoint. The ideal candidate is empathetic, detail-oriented, and committed to upholding the company's reputation for outstanding service within a friendly and supportive office environment located in the heart of Paarl . This is an excellent opportunity to grow your career in customer service.

Key Responsibilities

• Handle incoming customer calls, emails, and social media inquiries promptly and professionally.
• Provide accurate information about products and services, addressing customer needs effectively.
• Resolve customer complaints and issues, escalating complex cases when necessary to ensure client satisfaction.
• Maintain customer records by accurately updating account information and interaction logs in the CRM.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Follow communication procedures, guidelines, and policies to ensure consistent service delivery.

Requirements

• High school diploma or equivalent; customer service experience is a significant advantage.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong listening skills and the ability to understand customer needs.
• Proficiency in basic computer operations and experience with CRM systems is preferred.
• Ability to multitask, prioritize, and manage time effectively in an office setting.
• A positive attitude and a passion for helping customers resolve their issues in Paarl .

Benefits

• Competitive annual salary and potential for performance bonuses.
• Full access to company benefits including medical aid and pension fund.
• Paid training programs designed to enhance customer service skills.
• A positive and collaborative team atmosphere in our Paarl office.
• Opportunitiesforcareer progressionwithinthecompany.