Customer Support Account Manager

Network Finance; Centurion; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Network Finance in South Africa seeks a technically strong professional who combines OEM product expertise with a customer-centric approach to agricultural equipment.

You will provide technical support to customers and dealer partners, drive uptime, and develop dealer capabilities through training and guidance, ensuring swift resolution of issues and strengthening long-term relationships.

Qualifications

• Must have agricultural industry experience.
• OEM experience is essential.
• Strong technical understanding of agricultural machinery and diagnostics.
• Experience supporting dealer networks, customers, and field service operations.

Responsibilities

• Provide technical support and guidance to customers and dealer partners.
• Act as the primary contact for complex product, machine performance, and uptime-related issues.
• Drive customer satisfaction by ensuring prompt resolution of technical and service concerns.
• Develop and strengthen dealer technical capabilities through training, coaching, and support.
• Lead customer engagements, account reviews, and regular service discussions.
• Analyse recurring customer issues and implement proactive support strategies.
• Manage warranty and reimbursement processes in line with company policies.
• Identify opportunities to expand customer value through additional products and services.

Skills

OEM experience

Agricultural industry

Technical support

Customer relationship

Dealer network

Job description

This role is ideal for a technically strong professional who combines OEM product expertise with excellent relationship-building skills and a customer-centric approach.

Key Responsibilities

• Provide technical support and guidance to customers and dealer partners.
• Act as the primary contact for complex product, machine performance, and uptime-related issues.
• Drive customer satisfaction by ensuring prompt resolution of technical and service concerns.
• Develop and strengthen dealer technical capabilities through training, coaching, and support.
• Lead customer engagements, account reviews, and regular service discussions.
• Analyse recurring customer issues and implement proactive support strategies.
• Manage warranty and reimbursement processes in line with company policies.
• Identify opportunities to expand customer value through additional products and services.

Requirements

• Must have agricultural industry experience.
• OEM (Original Equipment Manufacturer) experience is essential.
• Strong technical understanding of agricultural machinery, equipment, diagnostics, and product support.
• Experience supporting dealer networks, customers, and field service operations.

Preferred Profile

• Technically focused candidates will be strongly preferred.
• Background in product support, technical support, aftermarket support, dealer development, service management, or customer account management within the agricultural equipment sector.
• Demonstrated ability to influence, mentor, and lead cross‑functional teams.
• Strong communication and problem‑solving abilities.
• Passion for customer experience and equipment performance.

Why Apply?

This opportunity offers the chance to work within a leading equipment environment where you can leverage your technical expertise, build trusted customer relationships, and make a direct impact on machine uptime, dealer capability, and customer success.