Agricultural OEM Customer Success & Technical Support Lead

Network Finance; Centurion; Vor Ort; ZAR 450.000 - 650.000; Vollzeit

Zusammenfassung

Network Finance in South Africa seeks a technically strong professional who combines OEM product expertise with a customer-centric approach to agricultural equipment.

You will provide technical support to customers and dealer partners, drive uptime, and develop dealer capabilities through training and guidance, ensuring swift resolution of issues and strengthening long-term relationships.

Qualifikationen

• Must have agricultural industry experience.
• OEM experience is essential.
• Strong technical understanding of agricultural machinery and diagnostics.
• Experience supporting dealer networks, customers, and field service operations.

Aufgaben

• Provide technical support and guidance to customers and dealer partners.
• Act as the primary contact for complex product, machine performance, and uptime-related issues.
• Drive customer satisfaction by ensuring prompt resolution of technical and service concerns.
• Develop and strengthen dealer technical capabilities through training, coaching, and support.
• Lead customer engagements, account reviews, and regular service discussions.
• Analyse recurring customer issues and implement proactive support strategies.
• Manage warranty and reimbursement processes in line with company policies.
• Identify opportunities to expand customer value through additional products and services.

Kenntnisse

OEM experience

Agricultural industry

Technical support

Customer relationship

Dealer network

Jobbeschreibung

Network Finance in South Africa seeks a technically strong professional who combines OEM product expertise with a customer-centric approach to agricultural equipment.

You will provide technical support to customers and dealer partners, drive uptime, and develop dealer capabilities through training and guidance, ensuring swift resolution of issues and strengthening long-term relationships.