Customer Success Manager (SA Market)

Chosen Online Pty Ltd; Johannesburg; On-site; ZAR 558,000 - 893,000; Full time

Benefits offered by this job

Attractive commission structure

Career growth within a fast-growing国际l

Exposure to global enterprisecustomers

Job summary

Chosen Online Pty Ltd in Johannesburg is seeking a commercially minded Customer Success Manager to manage strategic relationships across the SA market and to act as the bridge between Sales, Solution Architects, and the Customer Success team.

You will own onboarding, drive adoption and retention for mid-market and enterprise accounts, translate business needs into technical solutions, and identify expansion opportunities with international customers.

Qualifications

• Experience in Customer Success, Technical Sales, Solution Consulting, or Enterprise Account Management.
• Strong understanding of SaaS, PaaS, iPaaS, Cloud technologies or Solution Architecture.
• Experience selling or supporting complex software solutions into enterprise organisations.
• Ability to translate business requirements into technical solutions.
• Comfortable engaging with both business decision-makers and technical stakeholders.
• Excellent communication, presentation, and relationship-building skills.
• Highly professional, well presented, and commercially driven.
• Experience working with international clients is advantageous.

Responsibilities

• Manage and grow a portfolio of mid-market and enterprise customers across SA.
• Drive customer adoption, engagement, retention, and long-term account growth.
• Conduct strategic discovery sessions to understand customer business challenges.
• Identify opportunities for additional solutions, assessments, and professional services.
• Qualify complex technical opportunities before handing them to the Solutions Architecture team.
• Partner closely with Solution Architects to design the right technical solution for each customer.
• Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.
• Build trusted executive relationships and become a strategic advisor to your customers.
• Ensure successful onboarding, implementation, and ongoing customer success.
• Identify expansion, cross-sell, and upsell opportunities within existing accounts.

Skills

Customer Success

Technical Sales

Solution Consulting

Enterprise Accounts

SaaS & Cloud

Complex Software

Stakeholder Mgmt

Communication

Global Clients

Job description

Are you passionate about technology, customer success, and helping businesses unlock the full value of world-class SaaS solutions?

Our client, a rapidly growing global software company, is looking for a commercially minded Customer Success Manager to manage strategic customer relationships across the SA market.

This is not a traditional support role. You’ll become a trusted advisor, ensuring customers maximise the value of their technology investment while acting as the critical bridge between Sales, Solution Architects, and the Customer Success team.

What You’ll Be Doing

• Manage and grow a portfolio of mid-market and enterprise customers across SA.

• Drive customer adoption, engagement, retention, and long-term account growth.

• Conduct strategic discovery sessions to understand customer business challenges.

• Identify opportunities for additional solutions, assessments, and professional services.

• Qualify complex technical opportunities before handing them to the Solutions Architecture team.

• Partner closely with Solution Architects to design the right technical solution for each customer.

• Bridge the gap between Sales, Customer Success, and Technical Delivery to ensure a seamless customer journey.

• Build trusted executive relationships and become a strategic advisor to your customers.

• Ensure successful onboarding, implementation, and ongoing customer success.

• Identify expansion, cross-sell, and upsell opportunities within existing accounts.

What We’re Looking For

• Proven experience in Customer Success, Technical Sales, Solution Consulting, or Enterprise Account Management.

• Strong understanding of SaaS, PaaS, Integration Platforms (iPaaS), Cloud Technologies, or Solution Architecture.

• Experience selling or supporting complex software solutions into enterprise organisations.

• Ability to translate business requirements into technical solutions.

• Comfortable engaging with both business decision-makers and technical stakeholders.

• Excellent communication, presentation, and relationship-building skills.

• Highly professional, well presented, and commercially driven.

• Experience working with international clients is advantageous.

Requirements

• Based in Johannesburg.

• Strong consultative approach with a passion for delivering exceptional customer experiences.

• Self-motivated with excellent problem-solving skills and attention to detail.

Package

• R50,000 – R80,000 per month (depending on experience)

• Attractive commission structure

• Career growth within a fast-growing international software business

• Exposure to global enterprise customers and cutting-edge cloud technologies