Customer Success Manager - SaaS Growth in Mahikeng

Placements24; LegKraal Gate; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Collaborative team culture

Impactful work

Local Mahikeng community

Job summary

WhatJobs Direct in Mahikeng, North West, seeks a Customer Success Manager to cultivate strong relationships with key clients and ensure optimal platform usage and value realization.

You will onboard clients, monitor engagement, and coordinate with sales, marketing, and product teams to drive retention and growth. A proactive, client-focused mindset is essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in Customer Success or Account Management, SaaS or recruitment industry preferred.
• Excellent interpersonal and communication skills with clients.
• Strong understanding of customer lifecycle management and retention.
• Experience with CRM software (Salesforce, HubSpot) and CS platforms.
• Analytical skills to track client data and trends.
• Ability to manage multiple client accounts and priorities.
• Proactive, solutions-oriented mindset.
• Knowledge of Mahikeng business landscape is advantageous.

Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Understand clients' objectives and ensure success using WhatJobs Direct platform.
• Onboard new clients with a clear understanding of features and benefits.
• Monitor client health, identify risks, and mitigate issues.
• Conduct regular business reviews and explore upsell opportunities.
• Serve as primary client contact and address needs promptly.
• Collaborate with sales, marketing, and product teams for a seamless experience.
• Provide internal client insights to inform product and service improvements.
• Track KPIs related to client satisfaction, retention, and growth.

Skills

Customer Success

Account Management

CRM software

Communication

Analytical skills

Multitasking

Proactive mindset

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

WhatJobs Direct in Mahikeng, North West, seeks a Customer Success Manager to cultivate strong relationships with key clients and ensure optimal platform usage and value realization.

You will onboard clients, monitor engagement, and coordinate with sales, marketing, and product teams to drive retention and growth. A proactive, client-focused mindset is essential for success in this role.