Customer Success Manager

Placements24; LegKraal Gate; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Professional development

Collaborative team culture

Impactful work

Local Mahikeng community

Job summary

WhatJobs Direct in Mahikeng, North West, seeks a Customer Success Manager to cultivate strong relationships with key clients and ensure optimal platform usage and value realization.

You will onboard clients, monitor engagement, and coordinate with sales, marketing, and product teams to drive retention and growth. A proactive, client-focused mindset is essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in Customer Success or Account Management, SaaS or recruitment industry preferred.
• Excellent interpersonal and communication skills with clients.
• Strong understanding of customer lifecycle management and retention.
• Experience with CRM software (Salesforce, HubSpot) and CS platforms.
• Analytical skills to track client data and trends.
• Ability to manage multiple client accounts and priorities.
• Proactive, solutions-oriented mindset.
• Knowledge of Mahikeng business landscape is advantageous.

Responsibilities

• Develop and maintain strong relationships with a portfolio of key clients.
• Understand clients' objectives and ensure success using WhatJobs Direct platform.
• Onboard new clients with a clear understanding of features and benefits.
• Monitor client health, identify risks, and mitigate issues.
• Conduct regular business reviews and explore upsell opportunities.
• Serve as primary client contact and address needs promptly.
• Collaborate with sales, marketing, and product teams for a seamless experience.
• Provide internal client insights to inform product and service improvements.
• Track KPIs related to client satisfaction, retention, and growth.

Skills

Customer Success

Account Management

CRM software

Communication

Analytical skills

Multitasking

Proactive mindset

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, WhatJobs Direct, is actively seeking a dedicated and results-oriented Customer Success Manager to join their team in Mahikeng, North West. This pivotal role focuses on ensuring our clients derive maximum value from our recruitment platform and services. You will be responsible for building and nurturing strong relationships with key accounts, understanding their unique hiring needs, and guiding them towards achieving their talent acquisition goals. The ideal candidate will possess exceptional communication skills, a deep understanding of customer relationship management, and a passion for driving client retention and growth. This position offers a unique opportunity to shape the success of our clients and contribute to the expansion of WhatJobs Direct within the North West region. We are looking for proactive individuals who excel at understanding client needs and translating them into actionable strategies that foster loyalty and success. Your dedication will be key to maintaining our reputation for excellent client support and partnership.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand clients' business objectives and actively work to ensure they achieve success using the WhatJobs Direct platform.
• Onboard new clients, ensuring a smooth transition and comprehensive understanding of the platform's features and benefits.
• Proactively monitor client health and engagement, identifying potential risks and implementing mitigation strategies.
• Conduct regular business reviews with clients to assess progress, gather feedback, and identify opportunities for upselling or cross-selling.
• Serve as the primary point of contact for clients, addressing their needs and concerns promptly and effectively.
• Collaborate with sales, marketing, and product teams to ensure a seamless and positive client experience.
• Advocate for clients internally, providing valuable insights to inform product development and service enhancements.
• Track key performance indicators (KPIs) related to client satisfaction, retention, and growth.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably in the SaaS or recruitment industry.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Strong understanding of customer lifecycle management and retention strategies.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Analytical skills to track client data and identify trends.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• A proactive and solutions-oriented mindset.
• Familiarity with the Mahikeng, North West business landscape is advantageous.
• Demonstrated ability to work collaboratively with cross-functional teams.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for continuous learning and professional development.
• A supportive and collaborative team culture.
• The chance to make a significant impact on client success and company growth.
• Work within the vibrant community of Mahikeng, North West.