Customer Success Manager

Placements24; Centurion; On-site; ZAR 550,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Medical and dental coverage

Generous leave policy

Job summary

Placements24 in Centurion, Gauteng, seeks a proactive Customer Success Manager to nurture a portfolio of B2B clients, guide onboarding, drive adoption, and expand relationships within a collaborative SaaS environment.

You will monitor health metrics, conduct quarterly business reviews, collaborate with Sales, Product and Support, and identify upsell opportunities while ensuring outcomes align with customers’ strategic goals.

Qualifications

• Proven experience in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment.
• Strong ability to build rapport and trust with clients at various levels.
• Solid understanding of customer lifecycle management and SaaS metrics.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client business objectives and proactively identify opportunities to increase their success with our platform.
• Oversee the client onboarding process, ensuring a smooth and effective integration.
• Conduct regular business reviews with clients to assess satisfaction and share best practices.
• Monitor client health metrics and proactively intervene to address churn risks.
• Act as a liaison between clients and internal teams (Sales, Product, Support).
• Drive adoption of new features and functionalities among clients.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Contribute to the development of customer success best practices and resources.

Skills

Customer Success

Account Management

Relationship Building

CRM Proficiency

Tools

HubSpot

Gainsight

Job description

About the Role

Our client, a rapidly expanding SaaS company, is seeking a proactive and results-oriented Customer Success Manager to join their thriving team. This role is crucial for fostering long-term relationships with clients, ensuring they maximize the value derived from our client's cutting-edge platform. You will be the primary advocate for your portfolio of clients, guiding them through onboarding, adoption, and ongoing engagement. This position requires a blend of strategic thinking, client relationship management, and a deep understanding of business processes. Join us in Centurion, Gauteng , and play a key role in driving customer retention and expansion within a highly collaborative and innovative environment.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client business objectives and proactively identify opportunities to increase their success with our client's platform.
• Oversee the client onboarding process, ensuring a smooth and effective integration.
• Conduct regular business reviews with clients to assess satisfaction, identify pain points, and share best practices.
• Monitor client health metrics and proactively intervene to address any risks of churn.
• Act as a liaison between clients and internal teams (Sales, Product, Support) to ensure client needs are met.
• Drive adoption of new features and functionalities among your client base.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Contribute to the development of customer success best practices and resources.

Requirements

• Proven experience in Customer Success, Account Management, or a similar client-facing role, preferably in a B2B SaaS environment.
• Demonstrated ability to build rapport and trust with clients at various levels.
• Strong understanding of customer lifecycle management and key SaaS metrics.
• Excellent communication, presentation, and interpersonal skills.
• Ability to analyze client data and translate insights into actionable strategies.
• Proactive, self-motivated, and adept at managing multiple priorities simultaneously.
• Experience with CRM and Customer Success platforms (e.g., HubSpot, Gainsight) is a plus.
• A passion for helping customers achieve their goals.

Benefits

• Our client provides a competitive salary, performance-based bonuses, comprehensive medical and dental coverage, a generous leave policy, and opportunities for professional growth. You'll be part of a vibrant and supportive team located in Centurion, Gauteng , with access to professional development programs and a culture that values innovation and collaboration.