Customer Success Manager - Digital Solutions

Placements24; Mtubatuba Local Municipality; Ibrido; ZAR 420.000 - 640.000; Tempo pieno

Descrizione del lavoro

Placements24 is seeking an experienced Customer Success Manager to join our client’s team in Richards Bay, KwaZulu-Natal. This hybrid role focuses on onboarding, adoption and retention, acting as a trusted advisor to ensure clients achieve maximum value from digital services.

You will collaborate with Sales and Product to deliver proactive support, conduct regular reviews, monitor health metrics and identify upsell opportunities while shaping positive customer journeys across the region.

Competenze

• 3–5 years of experience in Customer Success or related field.
• Experience in onboarding and adoption efforts for digital services.
• Proactive, client‑facing communicator who can manage expectations and drive value.

Mansioni

• Manage a portfolio of clients with onboarding, adoption and ongoing engagement.
• Develop and execute success plans aligned to client objectives.
• Monitor client health and mitigate risks to retention.
• Serve as primary contact and build trust-based relationships.
• Conduct regular business reviews to demonstrate value and identify expansion opportunities.
• Collaborate with Sales, Product and Support to resolve issues and advocate for client needs.
• Educate clients on new features and best practices to maximize usage.
• Track key success metrics and report on client status.

Conoscenze

Client management

Onboarding

Retention focus

Strong communication

Formazione

Bachelor's degree in Business, Marketing, Communications, or related field

Descrizione del lavoro

About the Role

Our client, a leading provider of digital transformation solutions, is actively seeking an experienced Customer Success Manager to join their dedicated team in Richards Bay, KwaZulu-Natal. This hybrid role is perfect for a motivated professional passionate about fostering long‑term client relationships and ensuring they maximize the value from our client's cutting‑edge digital services. You will be responsible for client onboarding, adoption, and retention, acting as a trusted advisor and advocate for their success. The ideal candidate possesses a strong understanding of digital solutions, excellent communication skills, and a proactive approach to client management. Working within the Richards Bay, KwaZulu-Natal region, you will collaborate closely with sales and product teams to deliver exceptional support and drive client satisfaction. This is a unique opportunity to shape customer journeys and contribute to the growth of a forward‑thinking organization. Your expertise will be vital in ensuring clients achieve their desired outcomes through our client's innovative offerings.

Key Responsibilities

• Manage a portfolio of assigned clients, ensuring successful onboarding, adoption, and ongoing engagement.
• Develop and execute success plans tailored to each client's unique business objectives.
• Proactively monitor client health, identifying and addressing potential risks to retention.
• Serve as the primary point of contact for clients, building strong, trust‑based relationships.
• Conduct regular business reviews with clients to demonstrate value and identify expansion opportunities.
• Collaborate with internal teams (Sales, Product, Support) to resolve client issues and advocate for client needs.
• Educate clients on new features and best practices to maximize their use of our client's solutions.
• Track key success metrics and provide regular reports on client status and satisfaction.
• Identify opportunities for upselling and cross‑selling based on client needs and usage patterns.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in Customer Success,